VANESSA OFORI
CARTERET,NEW JERSEY
Summary
Motivated and reliable candidate with strong work ethic and dependability. Experienced in taking initiative, working under pressure, handling multiple tasks, and communicating professionally. Seeking employment with a competent company to effectively leverage my training.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist Supervisor
Concentra Medical Center
01.2024 - 03.2025
- Ensured immediate resolution for patients with clear and effective responses via online chat systems.
- Coordinated efforts across departments to tackle intricate customer questions.
- Efficiently managed patient issues while maintaining superior satisfaction
- Designed and implemented training programs for new staff members.
- Executed additional responsibilities as needed.
Customer Service Representative/ Administrative assistant
Residence Inn Hotel
09.2022 - 01.2024
- Handled room bookings and checked guests into their accommodations.
- Handled reservation requests through multiple
- Processed payments by ensuring accuracy and timeliness in transactions.
- Handled administrative tasks including document filing, scanning and copying.
Customer Service associate/ Designated Hitter
Walgreens
01.2022 - 09.2022
- Takes inventory and maintains records
- Enter patient and drug information correctly
- Filling prescriptions by retrieving, counting and pouring pharmaceutical drugs
- Counting registers
Airport Service Agent/Customer Service Agent
Kotoka International Airport
Accra, Ghana
06.2018 - 01.2019
- Helping passengers during check-in and helping them to check luggage and print out boarding passes
- Ensure all passengers have proper documentation to board the plane
- Managed and monitored airline schedules, passenger database and posted updates on airline website
- Developed and implemented promotional strategies to help boost airline bookings
- Handled internal and external communications
- Data entry
- Runs daily reports and emails
Front Desk Supervisor/ Night Auditor
Ridge Hospital
Accra, Ghana
08.2017 - 03.2018
- Answering all telephone calls, emails and answering all inquiries and managing patients check in and out
- Scheduling appointments for both patients and workers and making sure all appointment are met on time
- Assisting patients to complete the necessary forms and documents and performing other administrative task as required
- Responsible for giving out daily reports on accounts, revenue, payrolls, and preparing final statements for next day check-outs
- Receive, distribute and process incoming faxes
Education
BA - Communication Skills
Central University College
Tema05.2018
Certificate - Microsoft Office, Management Information System
NIIT/ OPENSLABS
Accra05.2017
High School - undefined
Winneba Senior High School
Accra04.2013
Skills
- CREATIVITY SKILLS
- Critical thinking
- Problem Solving
- Public speaking
- Decision making
- COMMUNICATION SKILLS
- Excellent written and verbal communication skills
- Time management
- Effective decision making
- Adaptability
- Ability to work under pressure
- Administrative Skills
- Microsoft PowerPoint
- Microsoft word
- Windows operating system
Timeline
Patient Service Specialist Supervisor
Concentra Medical Center
01.2024 - 03.2025
Customer Service Representative/ Administrative assistant
Residence Inn Hotel
09.2022 - 01.2024
Customer Service associate/ Designated Hitter
Walgreens
01.2022 - 09.2022
Airport Service Agent/Customer Service Agent
Kotoka International Airport
06.2018 - 01.2019
Front Desk Supervisor/ Night Auditor
Ridge Hospital
08.2017 - 03.2018
BA - Communication Skills
Central University College
Certificate - Microsoft Office, Management Information System
NIIT/ OPENSLABS
High School - undefined
Winneba Senior High School