Vanessa Ortiz-Polzin

Work History

Grand Blanc Community Schools

10.2014 - Current

Monitored student classroom and outdoors activities to promote student safety.
Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.

Charter Township of Mundy

03.2000 - 04.2003

Managed appeals process professionally, addressing concerns fairly while maintaining adherence to established policies and regulations.
Facilitated access to public records for both internal team members and external stakeholders such as realtors or developers.
Streamlined assessment processes for increased efficiency, implementing new software tools and data management systems.
Improved communication between the assessor''s office and taxpayers by developing informative brochures and presentations on the assessment process.
Ensured fair property assessments by maintaining up-to-date knowledge of local zoning regulations and ordinances.

Cislo Title Company

03.1999 - 03.2000

Increased typing accuracy by implementing proofreading and editing techniques.
Expedited data entry tasks with efficient typing speed and accuracy.
Typed official correspondence and reports from handwritten notes and other information sources.
Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
Completed complex typing assignments on time demonstrating adaptability in various subject matters.
Enhanced document formatting for better readability and presentation.
Reduced errors in typed materials with thorough proofreading skills and attention to detail.

Century 21 Park Place

06.1996 - 03.1999

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Collected customer information and analyzed customer needs to recommend potential products or services.

Andrico's Restaurant

01.1994 - 06.1996

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.