Vanessa Ortiz Baez
El Paso
Summary
Dynamic professional with extensive experience in small business operations and customer service. Skilled in decision-making and team leadership, fostering client relationships that drive engagement and loyalty. Committed to implementing innovative marketing campaigns that elevate brand visibility. I am self motivated, hard working and just looking forward to continue to grow.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self-employeed
El Paso, TX
05.2018 - Current
- Developed operational strategies to enhance business efficiency and customer satisfaction.
- Managed inventory systems to optimize supply chain processes and reduce costs.
- Executed marketing campaigns to enhance brand visibility and foster client engagement.
- Established financial management practices to ensure profitability and sustainable growth.
ESL Teacher
Greenwood Middle School
Greenwood, IN
10.2016 - 06.2018
- Developed engaging lesson plans to enhance students' English language proficiency.
- Implemented diverse teaching strategies to accommodate varying learning styles and abilities.
- Facilitated interactive classroom activities that promoted student participation and collaboration.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Mentored new ESL teachers, sharing best practices and instructional resources.
- Collaborated with faculty to integrate ESL curriculum across subjects for cohesive learning experience.
- Organized cultural exchange events to enrich students' understanding of global perspectives.
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
Waitress Trainer
Pittsfield Cafe
Chicago, IL
04.2015 - 09.2017
- Trained new waitstaff on menu knowledge and customer service protocols.
- Developed onboarding materials to streamline training processes for new hires.
- Conducted performance evaluations to provide constructive feedback and support improvement.
- Implemented new service techniques that enhanced team efficiency and guest satisfaction.
- Mentored junior staff, fostering a positive work environment through coaching and encouragement.
Waitress
Cozy Corner
Chicago, IL
04.2013 - 10.2016
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Managed order accuracy, coordinating with kitchen staff to fulfill customer requests promptly.
- Trained new team members on menu items and service protocols to enhance operational efficiency.
- Assisted in maintaining cleanliness and organization of dining areas, adhering to health and safety standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Handled cash register operations, accurately processing transactions and balancing end-of-shift reports.
Call Center Representative
E.R.S
Chicago, IL
03.2013 - 05.2015
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
- Documented call interactions in CRM systems, maintaining detailed records for future reference.
- Trained new team members on call handling procedures and best practices for customer engagement.
Wait Staff Member
Cozy Corner Cafe
Chicago, IL
06.2010 - 05.2013
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Collaborated with kitchen staff to coordinate meal preparation and presentation.
Waitress
T.G.I. FRIDAY'S - Bar & Restaurant
Rosemont, IL
06.2008 - 08.2011
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Trained new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Handled cash transactions and maintained accurate financial records.
Waitress Trainer
Long Horn Steak House
Norridge, IL
06.2006 - 08.2011
- Led team meetings to discuss best practices and share updates on service standards.
- Ensured adherence to health and safety regulations during training sessions for all staff members.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Education
GED -
Kelvyn Park H.S
Chicago, ILRegistered Medical Assistant (RMA) - Science
Lincoln College of Technology
Melrose Park, IL06-2009
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Staff hiring
- Team building
- Business operations leadership
- Customer service
- Customer service management
- Decision-making
- Team leadership
- Customer relations
- Customer retention
Certification
- Certified RMA, Lincoln Tech - 2009
- Certified CPR, AMT - 2009
- Certified Customer Service Trainer, UST 2012
- Certified Skin Care Formulator, Forces of Nature - 2017
- Certified Registered Herbalist, (RH) AHG - 2018
Languages
English
Native or Bilingual
Timeline
Small Business Owner
Self-employeed
05.2018 - Current
ESL Teacher
Greenwood Middle School
10.2016 - 06.2018
Waitress Trainer
Pittsfield Cafe
04.2015 - 09.2017
Waitress
Cozy Corner
04.2013 - 10.2016
Call Center Representative
E.R.S
03.2013 - 05.2015
Wait Staff Member
Cozy Corner Cafe
06.2010 - 05.2013
Waitress
T.G.I. FRIDAY'S - Bar & Restaurant
06.2008 - 08.2011
Waitress Trainer
Long Horn Steak House
06.2006 - 08.2011
GED -
Kelvyn Park H.S
Registered Medical Assistant (RMA) - Science
Lincoln College of Technology