Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Hi, I’m
Vanessa Osagie
Elizabeth,NJ
Summary
Overview
3
years of professional experience
Work History
MMC
Call Center Representative
02.2024 - Current
Job overview
- Prepared healthy, age-appropriate snacks and meals
- Entertained children with fun, educational and physical activities
- Read to children as part of bedtime routines.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cafe 1505
Hostess
02.2022 - 08.2023
Job overview
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Offered flexible working hours to cover busy shifts during periods of high demand
- Monitored dining area to track seating availability, service and occupancy
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Supported kitchen staff and servers with back-up food delivery and bussing assistance
- Handled customer payments, tracking orders and processing transactions with high accuracy.
Pfister Hotel
Busser
07.2021 - 02.2022
Job overview
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Transported glassware and utensils to and from kitchen
- Cleared and cleaned plates and glassware from tables and guest dining areas
- Restocked supplies and cleaned up spills to assist servers
- Backed up serving staff with delivering food and beverages to tables and collecting used items.
Education
Wisconsin Lutheran College Milwaukee, WI
High School Diploma
05.2020
University Overview
Skills
- Problem Detection and Resolution
- Flexible and Adaptable
- Clear Communication
- Dependable and Responsible
- Customer Service
- Quality Assurance
- Problem-solving skills
- Customer Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsPaid time offCareer advancementFlexible work hoursWork from home optionTimeline
Call Center Representative
MMC
02.2024 - Current
Hostess
Cafe 1505
02.2022 - 08.2023
Busser
Pfister Hotel
07.2021 - 02.2022
Wisconsin Lutheran College
High School Diploma
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