Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Reviewed and evaluated loan applications and supporting documents for Conventional, VA, and FHA loans. Fixed/Restrctured problem loans. Followed/Applied guidelines for Conventional, VA, and FHA loans. Resolved document mistakes and discrepancies and identified signs of fraudulent activity. Completed FSO process, brought loans out of suspense, conditioned and cleared client documents. Inspected financial statements, credit information and title data to complete underwriting process. Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions. Maintained compliance with company and regulatory policies. Worked Multi-Property loans and Self employed clients.
Consulted with customers to resolve service and billing issues. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Recorded actions taken, resolved issues, and managed client accounts. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Evaluated client financial positions and identified most appropriate banking products. Worked with underwriters to fix application problems and resolve issues. Explained different types of loans pertaining to client situations. Compiled closing packages for drafting and presentation accuracy.
Monitored accounts for compliance with established payment plans and flagged non-compliances. Counseled debtors on payment options and arranged installment agreements. Researched accounts and completed due diligence to resolve collection problems. Used skip tracing and other techniques to locate debtors. Trained new team members on scripts, company services, and collection strategies. Maintained high volume of calls and met standards of busy and productive group.
Trained and mentored new employees on collection methods, documentation requirements and performance strategies. Supervised staff of collectors, monitoring phone calls and letters. Contacted customers to discuss late payments and options for remitting amounts due. Monitored payments due from clients and promptly contacted clients with past due payments.
Trained and mentored new employees on collection methods, documentation requirements and performance strategies. Supervised staff of collectors, monitoring phone calls and letters. Contacted customers to discuss late payments and options for remitting amounts due. Monitored payments due from clients and promptly contacted clients with past due payments. Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Processed payments and applied to customer balances.
Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers. Processed payments and applied to customer balances. Researched accounts and completed due diligence to resolve collection problems. Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.