Vanessa Osorio
92 SW 3RD ST,FL
Summary
Accomplished Administrative Assistant , excelling in customer service and office administration. Demonstrated expertise in data entry and professional communication, significantly enhancing client relations and operational efficiency. Fluent in Spanish, adept at critical thinking, and a strong problem solver, consistently delivering results beyond expectations. Equipped with law knowledge, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance in the legal field with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
54D
10.2022 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Took inventory and maintained other pertinent records.
Communication Intern
Pre-Law Fraternity at FIU
09.2020 - 12.2020
- Participated in brainstorming law practice sessions to generate debate sessions
- Worked well in a team setting, providing support and guidance.
- Maintained clear communication channels between all parties involved in the event planning process.
- Organize important and meaningful conferences for PAD members
Front Desk Receptionist
Spinal Rehab
01.2019 - 03.2020
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Built and maintained lucrative relationships with customers by using consistent follow-up and regular phone and email communication.
Education
Associate of Science - Crime Science
Florida International University
Miami12.2022
Associate of Arts - Criminal Justice
Miami Dade College
Miami05.2020
International Baccalaureate -
The English School
Bogota, Colombia06.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Proficient in MS Office
- Document Preparation
- Research and data collection
- Legal writing
- Critical Thinking
- Strong Problem Solver
- Professional Communication
- Native Spanish fluency
Timeline
Administrative Assistant
54D
10.2022 - 08.2024
Communication Intern
Pre-Law Fraternity at FIU
09.2020 - 12.2020
Front Desk Receptionist
Spinal Rehab
01.2019 - 03.2020
Associate of Science - Crime Science
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College
International Baccalaureate -
The English School
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