Vanessa Padron
Jacksonville,Florida
Summary
Adept at multi-task management and showcasing adaptability, I excelled at CITIBANK by surpassing call quality standards and mentoring peers. My culinary expertise, honed at BB's RESTAURANT AND BAR, blends foodservice sanitation with impeccable food presentation, underscoring my commitment to excellence and reliability in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Chef and Prep Cook
BB's RESTAURANT AND BAR
05.2022 - Current
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment
- Managed multiple tasks simultaneously without compromising product quality or service times
- Adapted well under pressure in high volume environments while maintaining focus on quality execution
- Worked with other members of the kitchen staff to ensure efficient service
- Memorized restaurant recipes to prepare dishes accurately and quickly
- Stocked and maintained prep stations to reduce wait times and shortages
- Practiced safe food handling procedures in accordance with local health regulations
CUSTOMER SERVICE REPRESENTATIVE
CITIBANK
05.2020 - 10.2024
- Responded to telephone inquiries and complaints following standard operating procedures
- Consistently earned 'above average' or 'excellent' on call quality evaluations
- Promote personal edibility by assisting with cross department loans to align with maintaining service levels
- Assist with team focal roles to promote inclusion and drive overall team performance
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Assisted with training and mentoring new team members
Chef
CULHANE'S IRISH PUB
07.2019 - 12.2020
- Worked within a multi station kitchen in a high paced dining environment to maintain service needs
- Proficient in food preparation duties as well as the ability to revolve in alignment with scheduling need to work Grill, Fry and Sauté interchangeably
- Served as shift lead in alignment with closing duties and ensuring other team members were meeting closing requirements
Amnesty Technician/Order Picker
AMAZON
09.2017 - 10.2019
- Responsible for service to drives in the robotics floor as well as inventory maintenance, simple bin counting, and order picking with heavy emphasis on tact time and accuracy
- Demonstrated strong problem-solving skills to quickly resolve discrepancies in the warehouse system
- Provided guidance and direction to other personnel regarding proper protocols for safely moving goods around the facility
- Adapted quickly to changing work roles due to seasonal fluctuation or unexpected delays in delivery times
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
Education
ASSOCIATE IN SCIENCE (A.S.) - R.N. NURSING CANDIDATE
Florida State College at Jacksonville
12.2026
High School Diploma -
Skills
- Multi-task management
- Adaptability and flexibility
- Punctuality and reliability
- Call center experience
- Dispute resolution
- Computer proficiency
- Complaint resolution
- Company quality standards
- Food presentation
- Foodservice sanitation
References
Available upon request
Timeline
Chef and Prep Cook
BB's RESTAURANT AND BAR
05.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
CITIBANK
05.2020 - 10.2024
Chef
CULHANE'S IRISH PUB
07.2019 - 12.2020
Amnesty Technician/Order Picker
AMAZON
09.2017 - 10.2019
ASSOCIATE IN SCIENCE (A.S.) - R.N. NURSING CANDIDATE
Florida State College at Jacksonville
High School Diploma -
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