Vanessa Pallen
Fountain Hill,AZ
Summary
Obtain a professional position in an industry that will allow me to utilize my extraordinary communication skills, innovative ideas, and outgoing personality to provide the most pleasurable, informative, satisfying, and memorable service available.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Door Dash
03.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Server Trainer
Five Crowns Landmark Steakhouse
10.2016 - 03.2021
Lead Server/ Special Events Captain/Bartender
Fig & Olive Newport Beach
01.2014 - 03.2022
- Providing the ultimate guest experience
- Building guest relationships through fine dining food service including large parties, lunch, dinner, and brunch services, cocktail serving, bartending, and host responsibilities, including opening and closing procedures
- Assisting with manager responsibilities including comping items, running check outs, and ensuring guest satisfaction
- Trusted with guest relations for special events to ensure every guest need was met with confidence
- Responsible for wine knowledge, various menus, up selling, and an extensive spirits list.
Server, Cocktail Server, Host
Bayside Restaurant
02.2012 - 12.2015
- Catering to the ultimate guest experience.
Server, Cocktail Server, Host
Mastro's Steakhouse
09.2004 - 02.2010
- Dedication to the ultimate guest experience
- Creating the most pleasurable and memorable guest experience
- Fine dining food service, wine knowledge, and an extensive knowledge of spirits
- Responsible for opening and closing duties, up selling, and catering to any and all guest requests
- Ensuring each guest knows and feels that no request is too great for me, or our establishment to accommodate.
Education
High School Diploma -
Horizon High School
Scottsdale, AZSkills
- Upselling and Cross-Selling
- Money Handling
- Customer Experience Management
- Safe Food Handling
- Conflict Management
- Guest Engagement
- Liquor, Wine, and Food Service
- Menu Knowledge
- Order Accuracy
- TIPS training/ Alcohol training
- Safe Serv
- Bartending
Timeline
Delivery Driver
Door Dash
03.2022 - Current
Server Trainer
Five Crowns Landmark Steakhouse
10.2016 - 03.2021
Lead Server/ Special Events Captain/Bartender
Fig & Olive Newport Beach
01.2014 - 03.2022
Server, Cocktail Server, Host
Bayside Restaurant
02.2012 - 12.2015
Server, Cocktail Server, Host
Mastro's Steakhouse
09.2004 - 02.2010
High School Diploma -
Horizon High School
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