Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Palma

Chicago,IL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Shift Manager

CVS Pharmacy
07.2011 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

High School Diploma -

Lake Forest High School
Lake Forest, IL

Massage Therapy -

Everest College - Chicago
Chicago, IL

Associate Degree - Cyber Security

DeVry University
Chicago, IL
11.2024

Skills

  • Cash Handling
  • POS Transactions
  • Labor and Food Cost Control
  • Instructing
  • Mentoring
  • Order Supplies
  • Accurate Money Handling
  • Handling Customer Complaints

Timeline

Shift Manager

CVS Pharmacy
07.2011 - Current

High School Diploma -

Lake Forest High School

Massage Therapy -

Everest College - Chicago

Associate Degree - Cyber Security

DeVry University
Vanessa Palma