Vanessa Peña
Santa Rosa,CA
Summary
Dedicated and results-driven professional with a track record of success in accomplishing a variety of initiatives. With a background spanning recent roles at Sephora and Mycologic Inc, I bring a unique blend of hands-on expertise and behind-the-scenes acumen in many business sectors. As a self-starter, I consistently deliver high-level results while maintaining professionalism and cross functional relationships. I am enthusiastic about the opportunity to leverage my project management qualifications and contribute to the success of your team.
Overview
10
10
years of professional experience
Work History
Project Specialist-Merchandising Operations
Sephora USA FSC
03.2023 - Current
- Responsible for the administration and system maintenance/management of Animated Rollup Tools
- Facilitate assortment management for the Merchandising teams
- Work with Merchants to procure 3rd party brand information and manage (marketing assets, product comps, prices, etc)
- Facilitate fixture graphic production with Merchandising, Visual Merchandising, Marketing, and Print Production
- Work with Store Communications team to communicate critical information to in store staff (assortment information, pilot test program instructions, etc)
- Work with the Information Technology and Store Promotions group to create special in-store projects (Point of Sale / Register promotions, etc)
- Provided technical support during all phases of projects from requirements gathering through implementation stages, including new platform tolls and systems
- Managed multiple projects simultaneously while maintaining high levels of accuracy and attention-to-detail
- Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative
Director of Operations
Mycologic Inc.
07.2021 - 03.2023
- Implementation, Strategic planning initiatives driving company growth and profitability
- Managed all aspects of operations including production, inventory, distribution, employee acquisition, productivity, and efficiency
- Oversight of project management for facility build-outs, ensuring completion and compliance
- Implementation & creation of SOP's, streamlining processes to improve efficiency and quality of operations/product
- Managed sales activities, tracking KPIs and analyzing ROI for stakeholders and internal operations
- Payroll, scheduling, and employee training
- Implemented systems for monitoring employee attendance, scheduling, payroll
- Provided leadership and guidance to subordinate managers and supervisors
Client Experience & Services Manager
Sephora USA
03.2020 - 06.2021
- Exempt management team
- Multi Service Coordination
- Client engagement/client experience management
- Multi metric management/KPI’s/analytics
- Employee Engagement/Development
- Scheduling
- Payroll
- Multi Brand management/brand partnerships
- Event Management/in store events
- Social Media Management/employee and client facing marketing
- WFH SOP's (Pandemic SOP's)
Area Manager
California Sun
09.2019 - 01.2020
- General Management of Salon Locations
- Talent Acquisition
- Scheduling
- Membership Specialist (600+members)
- Inventory
Studio Director & Membership Retention Specialist
Amazing Lash Studio
06.2018 - 09.2019
- General operations management
- Talent Acquisition
- Social Media Marketing
- Scheduling
- Talent acquisition
- Membership Specialist (400+members)
- Guest Services
- Profit/Loss Management
- Event Coordination
- Social Media Management
Client Class Facilitator & Beauty Advisor
Sephora USA
10.2013 - 01.2016
- Internal Team Management
- Program Coordinator
- Pilot Coordinator
- Guest Services
- Cash Handling
- Sales
- Brand Support
Education
Psychology
American River College
Sacramento, CABusiness Administration
Santa Rosa Junior College
Santa Rosa, CASkills
- Microsoft Systems
- Program Installation, Configuration, and Enhancements
- Systems Optimization
- Strategic Planning
- Project Management/Product Management
- Leadership
- Analytics
- Self Starter
- Collaborative
Activities Affiliations
SERKSEP International, Santa Rosa Sunshine Rotary Club
Timeline
Project Specialist-Merchandising Operations
Sephora USA FSC
03.2023 - Current
Director of Operations
Mycologic Inc.
07.2021 - 03.2023
Client Experience & Services Manager
Sephora USA
03.2020 - 06.2021
Area Manager
California Sun
09.2019 - 01.2020
Studio Director & Membership Retention Specialist
Amazing Lash Studio
06.2018 - 09.2019
Client Class Facilitator & Beauty Advisor
Sephora USA
10.2013 - 01.2016
Psychology
American River College
Business Administration
Santa Rosa Junior College
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