Vanessa Perez
Cleveland Heights
Summary
Experienced and self-motivated Manager with extensive knowledge of federal, state, and local principles of taxation policies and procedures. Proven leader in change management and process improvement, with a strong history of evaluating and implementing software solutions to ensure accurate and efficient payroll processing. Results-oriented, with a demonstrated ability to work collaboratively with teams to achieve organizational goals. Fluent in English and Spanish.
Overview
14
14
years of professional experience
Work History
Payroll Manager
Sweeping Corporation of America
01.2021 - Current
- Manage complex payroll processing for executives, union, and non-union prevailing wage hourly employees nationwide.
- Ensure payroll systems are accurately updated to reflect current employee data, including wages, benefits, sick leave, and vacation, in compliance with company policies and procedures.
- Oversee daily payroll operations for a workforce of 3,500+ employees across multiple states.
- Lead and mentor a team of prevailing wage and certified payroll specialists.
- Register State Unemployment Insurance (SUI) and State Income Tax (SIT) accounts for over 19 entities.
- Direct the implementation and employee training of the Ceridian Dayforce payroll system.
- Manage year-end payroll procedures and ensure compliance with federal, state, and local tax regulations.
- Reconcile payroll-related liability accounts in the general ledger each pay period, ensuring accurate financial reporting.
Payroll Manager
Independence Excavating, Inc.
09.2023 - 06.2024
- Managed payroll processing for union and non-union salaried and hourly employees nationwide.
- Ensured payroll systems were updated to reflect accurate employee data, including wages, benefits, sick leave, and vacation, in alignment with company policies and procedures.
- Oversaw daily payroll operations for a workforce of 3,500+ employees.
- Processed and submitted garnishment entries in compliance with applicable laws and regulations.
- Directed payroll system training and supported team development.
- Managed year-end payroll procedures to ensure compliance with federal, state, and local tax requirements.
- Reconciled payroll-related liability accounts in the general ledger each pay period to maintain accurate financial records.
Subject Matter Expert
Medsys Software Solutions
01.2019 - 01.2021
- Served as Product Manager for payroll and billing, ensuring compliance with federal, state, and local regulations.
- Applied expertise in the development, maintenance, and enhancement of payroll and billing systems.
- Utilized proficiency in QuickBooks Desktop, QuickBooks Online, and payment processing systems (NMI Gateway).
- Created and implemented functional design documentation, including mock-ups, workflows, test plans, and diagrams, based on project requirements.
- Conducted final product validation to confirm requirements were met prior to release to end-users.
- Analyzed complex issues, identified root causes, and implemented effective solutions.
- Developed training materials and documentation to ensure smooth handoffs and user adoption.
- Led product design efforts and served as Lead User Acceptance Tester (UAT) for both UI and mobile app features.
- Provided operational training, managed project execution, and supported recruiting efforts as needed.
Payroll Specialist
Heartland Payroll Solutions
01.2017 - 01.2019
- Ensured payroll compliance with federal, state, and local regulations.
- Managed a client portfolio of 200+ accounts, providing accurate payroll processing and exceptional customer service.
- Collaborated across departments to resolve client issues promptly, enhancing satisfaction and retention.
- Served as first point of contact for client relationships, fostering long-term partnerships.
- Skilled in de-escalating complex client situations and proactively identifying potential issues.
- Led beta testing initiatives to improve client information management and collaboration tools within the company.
- Provided clients with guidance on available payroll reports and software features.
Operations Manager
First Choice Home Health
01.2012 - 01.2017
- Directed operations across seven Ohio offices, overseeing budgeting, planning, and strategic training initiatives.
- Managed recruitment, payroll, and billing processes to ensure operational efficiency.
- Implemented MyCare Ohio by coordinating efforts between home care software developers and internal teams.
- Partnered with HR and operations leadership at nine locations to address culture, performance, and leadership development needs.
- Contributed to the design and rollout of new mobile app and UI features.
- Developed on-the-job training programs to close performance gaps and strengthen workforce capabilities.
Education
El Centro College
Dallas, Texas01.2002
Austin Community College
Austin, Tx01.2000
High School -
Berkner High School
Richardson, Tx01.1997
Skills
- ADP and Ceridian systems
- Asana and Confluence tools
- Data analysis and process improvement
- Excel and Microsoft Exchange proficiency
- Payroll administration and garnishment processing
- Tax compliance and auditing expertise
- Client relationship management
- Team leadership and training
- Problem solving skills
- Multi-state payroll management
- Documentation requirements knowledge
- Data entry accuracy
- Workflow coordination
- Payroll system implementation
- Payroll training facilitation
Timeline
Payroll Manager
Independence Excavating, Inc.
09.2023 - 06.2024
Payroll Manager
Sweeping Corporation of America
01.2021 - Current
Subject Matter Expert
Medsys Software Solutions
01.2019 - 01.2021
Payroll Specialist
Heartland Payroll Solutions
01.2017 - 01.2019
Operations Manager
First Choice Home Health
01.2012 - 01.2017
El Centro College
Austin Community College
High School -
Berkner High School
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