Vanessa Perez
Delray Beach,FL
Summary
People-centered behavioral health professional with experience supporting individuals with developmental disabilities, mental health needs, and substance use disorders across admissions, intake, and direct care environments. Skilled in behavioral health assessment support, crisis intervention, pre-admission screening, and patient coordination, with a proven ability to communicate compassionately while maintaining accuracy, confidentiality, and compliance. Experienced using Electronic Health Records, Salesforce, and Kipu Health to document, track, and support patient care. Known for building trust, staying calm in high-pressure situations, and advocating for individuals with dignity and respect.
Overview
8
8
years of professional experience
Work History
Admissions Coordinator
Harbor Village Detox
11.2025 - Current
- Coordinate patient admissions from initial inquiry through intake completion in a fast-paced detox setting
- Manage high-volume inbound calls (200+) and admissions inquiries with professionalism and empathy
- Utilize Salesforce to track referrals, update patient status, and manage the admissions pipeline
- Maintain and update patient records in Kipu Health EHR, ensuring documentation completeness and compliance
- Communicate effectively with patients, families, referral sources, and clinical teams to facilitate timely admissions
Admissions Coordinator
Sun Coast Recovery Ranch
05.2025 - 09.2025
- Conduct initial intake screenings and assess appropriateness for substance abuse treatment programs
- Guide prospective patients and families through the admissions process with clear, compassionate communication
- Accurately document intake details, screening outcomes, and admission status in internal systems
- Coordinate with clinical staff to ensure proper placement and smooth admission transitions
- Support census and occupancy goals through organized intake tracking and timely communication
Developmental Assistant
OPWDD-Brooklyn DDSO
04.2023 - 01.2025
- Supervised and supported direct care staff providing services to individuals with developmental and intellectual disabilities
- Oversaw service plan and behavior plan implementation
- Trained and coached staff on documentation and care standards
- Ensured compliance with agency and state regulations
- Managed shift operations and crisis response
Direct Support Professional
OPWDD-Brooklyn DDSO
06.2018 - 04.2023
- Provided direct care and behavioral support to individuals with developmental disabilities
- Assisted with ADLs, skill-building, and community integration
- Implemented individualized service and behavior support plans
- Documented progress and incidents accurately and timely
- Maintained safe, structured, and supportive environments
Education
High School Diploma -
Coral Glades
Coral Springs, FLNo Degree - Behavioral Sciences
Touro College
New York (City), NYSkills
- Behavioral Health Assessment Support
- Crisis Intervention & De-Escalation
- Mental Health Patient Support
- Developmental Disabilities Support
- Individualized / Person-Centered Care
- Clinical Documentation & Accuracy
- Electronic Health Records (EHR/EMR)
- Salesforce
- Kipu Health EHR
- HIPAA & Confidentiality Compliance
- Patient Scheduling & Coordination
- Family & Interdisciplinary Team Communication
- High-Volume Call Handling
- Pre-Admission Clinical Screening Support
- Time Management in Fast-Paced Environments
- Admissions Conversion & Census Support
Timeline
Admissions Coordinator
Harbor Village Detox
11.2025 - Current
Admissions Coordinator
Sun Coast Recovery Ranch
05.2025 - 09.2025
Developmental Assistant
OPWDD-Brooklyn DDSO
04.2023 - 01.2025
Direct Support Professional
OPWDD-Brooklyn DDSO
06.2018 - 04.2023
High School Diploma -
Coral Glades
No Degree - Behavioral Sciences
Touro College