Vanessa Perez Santillan
La Habra,CA
Summary
Experienced Sales Specialist with a demonstrated history of working in the retail industry. Skilled in Microsoft Excel, Customer Service, Sales, SharePoint, and Bilingual Communications. Strong sales professional graduated from Fullerton College, currently attending California State University, Fullerton.
Overview
7
7
years of professional experience
Work History
PRO Sales Specialist
Floor & Decor
10.2021 - Current
- PRO associates at Floor & Decor primarily serve professional customers such as contractors, builders, and designers. Roles involved assisting PRO customers in selecting and sourcing materials, managing orders, and providing dedicated support for their specific project needs.
- PRO associates play key role in building strong relationships with professionals and ensuring their project requirements are met efficiently
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with cross-functional teams for product launches, leading to increased brand exposure and sales revenue.
- Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
Sales Specialist
Floor & Decor
02.2017 - 10.2021
- Sales associate at Floor and Decor are responsible for assisting customers in finding and purchasing flooring products.
- Provides product information, offers recommendations, and ensures positive shopping experience.
- Advised, sold and configured different products in single and multiple transactions, averaging upwards of $10,000 in sales.
Education
Bachelor of Arts - Business Administration And Management
California State University - Fullerton
Fullerton, CA05.2024
Associate of Arts - Business Administration
Fullerton College
Fullerton, CA05.2021
Skills
- Salesforce Lightning
- MS Office
- Bilingual Communications
- Customer Retention
- Organization and Time Management
- Multitasking Abilities
Languages
Spanish
English
Timeline
PRO Sales Specialist
Floor & Decor
10.2021 - Current
Sales Specialist
Floor & Decor
02.2017 - 10.2021
Bachelor of Arts - Business Administration And Management
California State University - Fullerton
Associate of Arts - Business Administration
Fullerton College
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