Maintained upbeat, positive attitude in busy, customer-focused environment.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Adhered to all company policies, procedures, and guidelines for consistent performance standards.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Student Intern
San Bernardino City Unified School District
08.2020 - 01.2024
Empowered students to take ownership of their education by setting achievable goals and holding them accountable for their progress towards these objectives.
Developed methods to motivate and engage students in learning.
Facilitated peer collaboration by encouraging teamwork, promoting shared responsibility for success, and improving interpersonal skills among students.
Guided students through skillset self-discovery to navigate career and college decision processes.
Fostered a positive learning environment by establishing strong rapport with students and maintaining open lines of communication with parents.
Participated in ongoing professional development opportunities to stay current on best practices in tutoring and education strategies.
Built strong relationships with students, fostering a sense of trust and respect that contributed to their confidence in seeking help.
Served as a mentor for new tutors entering the AVID program, sharing best practices and offering guidance on effective tutoring strategies.
Collaborated with teachers, administrators and parents to determine how best to support student success.
Used variety of teaching methods to successfully help wide range of students.
Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
Education
Bachelor of Arts - Liberal Studies
California State University, San Bernardino
5500 University Pkwy, San Bernardino
05.2024
Skills
Student-Parent-Teacher Collaboration
Learning techniques
Organization
Prioritizing
Time Management
Multi-tasking
Adaptability
Delegating
Working with Diverse Populations
Conflict Resolution
Certification
RIMS AVID Tutor Training - November 2020-2023
Child Abuse: Mandated Reporter Training for California (2020-2023)