VANESSA RODRIGUEZ
New Britain
Summary
Organized and dependable worker. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Temco Logistics
11.2023 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently, leading to increased customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements, directly influencing service enhancements.
- Implemented customer satisfaction surveys to gauge service effectiveness and track improvements over time.
- Participated in team meetings to share insights and strategies for improving overall customer service performance
Call Center Representative
Macys Warehouse
05.2025 - 09.2025
- Managed high-volume inbound calls, resolving customer inquiries and complaints efficiently.
- Provided product information and support, enhancing customer satisfaction and loyalty.
- Trained new team members on call handling procedures and customer service protocols.
Area Manager
Amazon Fulfillment Center
01.2023 - 10.2023
- Implemented staff training programs to improve team productivity and customer satisfaction.
- Coordinated cross-functional teams to ensure alignment with corporate objectives and goals.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Sales Associate
Garage Clothing Store
10.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Cosmetology License - undefined
International Institute of Cosmetology
Plainville, CT09.2020
High School Diploma - undefined
New Britain High School
New Britain, CT06.2019
Skills
- Time Management Skills
- Products Sales and Promotions
- Organization and Categorization
- Telephone Skills
- Knowledge of Medical Terminology
- Meeting Preparation
- Great Communication Skills
- Prioritization
LANGUAGES
English
Spanish
Timeline
Call Center Representative
Macys Warehouse
05.2025 - 09.2025
Customer Service Representative
Temco Logistics
11.2023 - Current
Area Manager
Amazon Fulfillment Center
01.2023 - 10.2023
Sales Associate
Garage Clothing Store
10.2019 - 06.2020
Cosmetology License - undefined
International Institute of Cosmetology
High School Diploma - undefined
New Britain High School