Vanessa Rodriguez
McAllen
Summary
Versatile customer service professional experienced in fast-paced environments. Known for critical thinking and effective communication, consistently resolving inquiries and improving service delivery to elevate customer satisfaction. Ready to leverage expertise in optimizing workflows and addressing customer needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
City of McAllen
McAllen, TX
11.2025 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Delivered exceptional bilingual support to diverse customer inquiries across multiple channels.
- Developed and implemented time management strategies to optimize workflow efficiency.
Customer Service Representative
Spectrum
McAllen, TX
11.2023 - 09.2024
- Identified recurring issues in customer feedback, recommending solutions to improve service delivery.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Collaborated with team members to streamline call handling processes, improving overall efficiency.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Monitor goals to meet expectations
- consistently meet fiscal statistics
Customer Service Representative
Senture
McAllen, TX
11.2020 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Explained complex HMO/PPO details and out-of-pocket costs to an average of 50+ patients a day.
- Ensure strict adherence to HIPPA privacy regulations while managing sensitive protective health information.
- Effectively communicate with patient, providers and insurance representatives.
- Collect course data, such as clients names, phone numbers, social security
- Increased patient satisfaction by demonstrating empathy, active listening, and effective communication techniques.
Cashier
Stripes Convenience Store
McAllen, TX
02.2019 - 11.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Developed promotional displays to increase sales of featured products effectively.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Trained new cashiers on register operations and customer service protocols.
- Monitored inventory levels, alerting management of stock shortages or discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Psja North High School
Pharr, TX05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Proficient with technology
- Bilingual
- Problem solver
Timeline
Customer Service Representative
City of McAllen
11.2025 - Current
Customer Service Representative
Spectrum
11.2023 - 09.2024
Customer Service Representative
Senture
11.2020 - 08.2023
Cashier
Stripes Convenience Store
02.2019 - 11.2020
High School Diploma -
Psja North High School