Vanessa Rodriguez
Hamilton Township,NJ
Summary
Dedicated professional with extensive experience in customer service and office management. Skilled at data entry, appointment scheduling, and maintaining organized records, ensuring effective communication and timely responses to inquiries.
Overview
2027
2027
years of professional experience
Work History
Senior Clerk
Department of Labor and Workforce Development
Trenton, NJ
2025 - Current
- Bilingual - Spanish to English
- Data Entry
- Scheduling appointments to obtain State Officials Identification
- Oversaw credential reception and evaluation processes to ensure accurate database linkage with Attorney General's Office and Homeland Security.
- Card Issuer, ability to issue State Officials badges to clients.
- Responded to a significant volume of emails and addressed inquiries to ensure timely communication.
- Reviewing, checking and verifying completed applications before emailing them to the registrar or vice versa
- Maintained organized filing systems and updated records to support operational efficiency.
- Assisted teams by traveling to field offices to provide support and resources. Visited field offices to facilitate communication and collaboration. Supported staff at field offices through regular travel and engagement.
- Ensured DOL applications calendars remained current to facilitate scheduling and operations.
- Assisting with intaking money orders for access cards replacements.
Clerk
Department of Labor and Workforce Development
Trenton, NJ
03.2024 - 11.2025
- Provided support to visitors by identifying and connecting them with relevant departments for assistance.
- Documented temperature readings of the building to maintain compliance with safety standards.
- Managed incoming calls and documented essential information. Facilitated effective communication by accurately capturing messages.
- Performed data entry tasks accurately and efficiently. Assisted in maintaining organized records and files. Supported team members with various administrative duties.
- Assisted in scanning, filing, and organizing paperwork. Supported the team by maintaining organized document systems. Performed routine tasks of arranging and cataloging files.
- Handling complicated and non complicated inquires and guiding them to the correct and helpful information and/or employee
- Processed and organized incoming mail for distribution. Assisted in stamping and preparing outgoing correspondence. Supported daily mail operations to maintain timely communication.
- Bilingual, Spanish to English
Customer Service Representative and Data Entry
Seldat Distribution
Burlington, NJ
07.2017 - 01.2018
- Facilitated client engagement by providing regular updates via email and phone to ensure satisfaction.
- Maintained and organized processed order data in Excel, ensuring clarity and accessibility for team members.
- Collaborated with warehouse team to ensure accurate labeling of outgoing orders.
- Facilitated timely order creation for warehouse inventory, with a focus on expediting rush requests through AWMS software.
- Supported team collaboration through effective communication and multi-tasking skills. Facilitated teamwork by managing multiple tasks simultaneously.
- Developed and maintained organized workflows to maximize efficiency and meet deadlines.
Recruiter, Assistant and Onsite Helper
Staffing Visionaries
Trenton, NJ
09.2016 - 04.2017
- Achieved effective communication through professional phone handling. Streamlined document distribution via fax and copying services.
- Monitored candidate performance in the warehouse, offering support and direction when necessary.
- Executed replacement of outdated punch-in cards to enhance timekeeping accuracy.
- Achieved streamlined document access by improving filing organization. Created a pristine work environment through effective cleaning practices.
- Executed E-Verify processes to ensure compliance with employment eligibility requirements.
- Managed data entry and system updates for new candidate profiles within client platforms.
- Scheduled and dispatched candidates for early and late shifts.
- Regularly checked and managed update emails to facilitate effective information flow.
- Collaborated effectively with team members to achieve shared goals. Built trust among colleagues through consistent and reliable contributions.
Education
No Degree -
Mercer County Technical School
Pennington, NJHigh School Diploma -
Nottingham High School
Hamilton Township, NJSkills
- Bilingual Spanish/English
- Office Administration
- Schedule and calendar management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Department of Labor and Workforce Development
03.2024 - 11.2025
Customer Service Representative and Data Entry
Seldat Distribution
07.2017 - 01.2018
Recruiter, Assistant and Onsite Helper
Staffing Visionaries
09.2016 - 04.2017
Senior Clerk
Department of Labor and Workforce Development
2025 - Current
No Degree -
Mercer County Technical School
High School Diploma -
Nottingham High School