Vanessa Rojas
San Antonio,TX
Summary
Dynamic General Manager with a proven track record at La Gloria, excelling in operations management and team leadership. Spearheaded strategies that boosted sales and enhanced customer retention, while implementing cost-saving measures. Adept at fostering relationships with clients and vendors, driving organizational growth through effective training and development initiatives.
Overview
2026
2026
years of professional experience
Work History
General Manager
La Gloria
San Antonio, TX
2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Assistant Manager
La Gloria
San Antonio, TX
2018 - Current
General Manager
Burgerteca
San Antonio, TX
01.2024 - 03.2025
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Basics
Robert E .Lee
San Antonio, TX06.2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Customer retention
- Deadline oriented
- Process improvements
- Strategic planning
- Vendor relationships
- Employee development
- Consistently meet goals
- Facility management
- Staffing
- Exceptional interpersonal communication
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Purchasing and planning
- Business administration
- Cost reductions
- Marketing
- Sound judgment
- Account management
- Vendor sourcing
- Risk management
- Branding
- Supply chain management
- Budget allocation
Timeline
General Manager
Burgerteca
01.2024 - 03.2025
General Manager
La Gloria
2022 - Current
Assistant Manager
La Gloria
2018 - Current
Basics
Robert E .Lee