Vanessa Rouse
Stafford,VA
Summary
Skilled team player with a strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2019 - 11.2020
- Sorted and filed transaction documentation to maintain complete records
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Complied with applicable banking laws and regulations and followed company security and operational procedures
- Developed relationships with customers, suggested suitable bank services, and met banking needs
- Followed company and regulatory policies to protect customer and bank assets
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers
- Handled diverse customer needs to develop and retain loyal relationships.
Front Desk Receptionist
OneLife Fitness
05.2018 - 05.2019
- Handled all phone calls and routed calls to appropriate locations
- Kept lobby and reception area clean and neat at all times
- Reviewed and updated information in front desk computer system
- Answered heavy volume phone calls and handled high traffic lobby area
- Resolved customer and guest complaints
- Relayed all messages promptly to proper parties
- Answered telephone calls to provide information, take messages and set up appointments
- Stayed on top of the whereabouts of all staff members throughout the day
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
Education
LPN Diploma -
ECPI University
Manassas, VABLS Certification – American Heart Association - undefined
Skills
- Customer relations Problem-solving
- Organization Relationship Building
- Verbal communication Balance cash drawers
- Secure bank vaults
- Manage customer accounts
- Bill Payment Receipt
- Customer relationship building
Timeline
Bank Teller
Wells Fargo
06.2019 - 11.2020
Front Desk Receptionist
OneLife Fitness
05.2018 - 05.2019
LPN Diploma -
ECPI University
BLS Certification – American Heart Association - undefined
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