Vanessa R. Turner
Pomona,USA
Summary
Sales professional prepared for impactful contributions in digital commerce. Extensive background in managing online sales channels and enhancing user experience. Known for collaborative teamwork and adaptability to dynamic market needs. Effective in leveraging digital marketing strategies and CRM tools.
Overview
16
16
years of professional experience
Work History
Contractor for a Collection Firm: Sales Closer
Accelerated Business Consultants
Ontario, CA
06.2017 - Current
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Consulted with clients to recognize needs and provide tailored solutions.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Acted as a trusted advisor to clients by providing valuable insights and recommendations based on their unique circumstances,
- Negotiated high-value contracts to secure long-term revenue streams
- Reviewed and validated details of loan applications and closing documentation.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
- Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
- Increased sales revenue by consistently exceeding targets and nurturing long-lasting client relationships.
- Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
- Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
- Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
Personal Banker
Wells Fargo & Company
Pomona, CA
12.2015 - 05.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Customer Service And Sales Representative
Wells Fargo Bank, N.A.
Pomona, CA, USA
07.2013 - 11.2015
- Provides prompt quality service to ensure customer retention and sales support
- The key responsibility is to satisfy all of the customer's needs and wants by providing excellent customer service while being able to reiterate the product knowledge
- I am able to conduct a wide range of services including but not limited to; excellent customer service in all customer interactions while maintaining great time management skills to be able to complete all duties as necessary
- My previous position was centered around efforts to proactively servicing mass-market customers, selling basic products to existing customers, and referring customers to other areas of the business for more complex products and/or services
Teller
Wells Fargo Bank, N.a.
Covina, CA, USA
11.2012 - 07.2013
- Introduce customers to new products and services
- Follows procedures with attention to detail and an excellent customer service experience
- Responsible for maintaining and balancing a cash drawer
- Able to recognize opportunities and make sales referrals for recommended alternate channels of business
- Cross-sells services and products
Copy Center and Sales Associate
Staples
La Verne, CA, USA
09.2011 - 11.2012
- Process and produce accurate copy center orders
- Respond and Resolve customer concerns and request
- Effective and efficient use of all machinery used to produce customers customized products
- Contributed to a high growth in sales by offering upgraded products
- Leadership and analytical sales lead to quick accolades
Youth Leader
St. Christopher's Parish
West Covina, CA, USA
07.2009 - 08.2011
- Direct assistant to the program director
- Updating payment and enrollment information
- Manning a day-to-day schedule
- Effectively communicates with parents, students and other staff members including disciplinary actions
Education
High School Diploma - General Education
COVINA HIGH SCHOOL
COVINA, CA01.2009
Skills
- Ability to navigate multiple computer systems while on the phone
- Utilize search tools
- Cash handling experience
- Great communication skills
- Experience achieving individual and team goals
- Customer service focus
- Top performer in sales & collections
Timeline
Contractor for a Collection Firm: Sales Closer
Accelerated Business Consultants
06.2017 - Current
Personal Banker
Wells Fargo & Company
12.2015 - 05.2017
Customer Service And Sales Representative
Wells Fargo Bank, N.A.
07.2013 - 11.2015
Teller
Wells Fargo Bank, N.a.
11.2012 - 07.2013
Copy Center and Sales Associate
Staples
09.2011 - 11.2012
Youth Leader
St. Christopher's Parish
07.2009 - 08.2011
High School Diploma - General Education
COVINA HIGH SCHOOL