VANESSA RUIZ
Los Angeles,CA
Overview
8
8
years of professional experience
Work History
Sales Account Specialist
ARRI INC.
11.2021 - 11.2023
- Communicate via email, phone and in person with re-sellers, rental companies, and studios on orders.
- Continues knowledge of all company products and services offered in camera and lighting.
- Increased sales revenue by developing and maintaining strong relationships with key accounts.
- Trained new team members on sales processes and account management best practices, improving team performance.
- Coordinated with internal teams to ensure timely delivery of products or services, resulting in customer satisfaction.
- Collaborated with marketing team to boost brand awareness and driving sales growth.
- Marketing planning, set-up and tear down for events on new and existing products
- Attend trade shows and marketing events such as NAB and CineGear to prospect and create new leads
Customer Service Specialist
TP-Link USA
05.2017 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on B2B orders.
- Process return orders in WMS using information provided by the warehouse team.
- Assist in reconciling charges associated with return discrepancies between customer records and our own.
- Cross trained in Logistics and Transportation department.
- WMS updating, freight damage claims and freight scheduling
- Cover and communicate with shipping and receiving.
- Provided exceptional administrative support to management through meticulous organization skills and attention to detail.
Inside Sales Representative
Ferguson Enterprises
07.2015 - 04.2017
- Assist customers via phone and email with any questions on their orders and account status.
- Knowledge in plumbing, appliances and lighting.
- Managed sales report numbers by calculating and distributing to all Southern California sales teams.
- Fast-paced environment, data entering of orders and account maintenance and updating in CRM.
- Lead in helping streamline the onboarding process for new hires, resulting in reduced time to productivity.
- Structured the newly added department with SOP and new hire orientation training material.
- Organizing team building events and ensuring employee appreciation was always displayed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Science - Film
Los Angeles Film School
Los Angeles, CA06.2021
Skills
- Account management
- Relationship building
- Sales strategy
- Customer service
- Project management
- Office Administration
- Marketing
- Time management
- CRM software proficiency
- Product Knowledge
Accomplishments
- Driving Results for Customer Success
- Driving to Close
- Filling the Funnel
JB Sales Training Certified
Timeline
Sales Account Specialist
ARRI INC.
11.2021 - 11.2023
Customer Service Specialist
TP-Link USA
05.2017 - 01.2019
Inside Sales Representative
Ferguson Enterprises
07.2015 - 04.2017
Bachelor of Science - Film
Los Angeles Film School