Overview
Work History
Education
Skills
Timeline
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Vanessa Ruiz

Eastvale,California

Overview

9
9
years of professional experience

Work History

Customer Returns Processor

Nordstrom
Ontario, California
05.2024 - Current
  • Processed customer returns, ensuring accuracy and compliance with company policy.
  • Verified all return information on the sales order to ensure proper authorization was given for the return.
  • Conducted research into customer orders and returns using company databases.
  • Inspected customer returns for damage, identifying manufacturing defects, and distinguishing from customer or delivery damage to evaluate return eligibility.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.

Warehouse Packer

Walmart
Chino, California
08.2019 - 03.2020
  • Assembled and packed orders according to customer specifications.
  • Verified accuracy of items picked against packing list.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Weighed packages prior to shipping to ensure compliance with weight regulations.

Sales Associate

Kohls Department Store
Eastvale
06.2018 - 08.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Temp Worker

Select Staffing Agency
Ontario, California
06.2015 - 01.2018
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Received and tracked incoming inventory shipments.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Operated scanners, computers, and other equipment to track orders.
  • Performed cycle counts to maintain accurate inventory records.
  • Followed established guidelines for picking orders accurately.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Sales Associate

Target
Corona, California
08.2016 - 01.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

High School Diploma -

Jurupa Valley High School
Jurupa Valley, CA
05-2015

Skills

  • Complaint Handling
  • Shipping and receiving
  • Warehouse Operations
  • Workplace Safety
  • Product Inspection
  • Quality Control

Timeline

Customer Returns Processor

Nordstrom
05.2024 - Current

Warehouse Packer

Walmart
08.2019 - 03.2020

Sales Associate

Kohls Department Store
06.2018 - 08.2019

Sales Associate

Target
08.2016 - 01.2017

Temp Worker

Select Staffing Agency
06.2015 - 01.2018

High School Diploma -

Jurupa Valley High School

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Vanessa Ruiz