Vanessa Sanchez
Stockton,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Experience Associate
Ember Technologies/Seasonal
Los Angeles, California
11.2024 - 02.2025
- • Utilize strong communication skills to engage in all aspects of customer communications
- Take ownership of customers’ issues and follow problems through to resolution with each ticket
- Develop, track and report key customer relations performance measurements Optimize customer response-times across all channels (email, chat, social, phone, etc.)
Agent Support Specialist
LPT Realty
01.2022 - 10.2024
- Updated and maintained database with accurate customer information and timely data entry
- Addressed inbound phone inquiries with promptness and professionalism, ensuring effective communication and issue resolution
- Streamlined onboarding processes for new agents, delivering thorough system setups and walkthroughs to bolster confidence and operational readiness
Administrative Assistant
Cen Cal Glass
Stockton, CA
04.2019 - 09.2021
- Managed incoming customer inquiries regarding products and services, ensuring effective communication and customer satisfaction
- Conducted inventory management by monitoring stock levels, forecasting supply needs, and coordinating timely replenishment of office supplies
- Facilitated financial transactions, provided accurate product quotes, maintained invoice records, and organized driver schedules for optimal route efficiency
Customer Service Representative
California Check Cashing Stores
Stockton, CA
05.2017 - 04.2019
- Processed loan applications and managed customer communications, ensuring timely updates on payment due dates and granting extensions when required
- Maintained accurate records by entering payment transactions into the DMV database and organizing customer documentation, in addition to executing daily outbound marketing calls
Sales Associate
Bath and Body Works
Stockton, CA
10.2015 - 10.2018
- Processed various forms of payment and efficiently handled returns and exchanges to maintain high customer satisfaction
- Assisted customers with product selection, providing detailed information and updates on promotional offers
- Restocked inventory and utilized product knowledge to upsell items, enhancing the overall shopping experience
Education
High School Diploma -
Venture Academy High School
06.2014
Skills
- Customer retention strategies
- Team building
- Documentation
- Member account management
- Excellent communication
Timeline
Customer Experience Associate
Ember Technologies/Seasonal
11.2024 - 02.2025
Agent Support Specialist
LPT Realty
01.2022 - 10.2024
Administrative Assistant
Cen Cal Glass
04.2019 - 09.2021
Customer Service Representative
California Check Cashing Stores
05.2017 - 04.2019
Sales Associate
Bath and Body Works
10.2015 - 10.2018
High School Diploma -
Venture Academy High School