Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlynne Lopez

Oklahoma City,OK

Summary

Friendly and service-focused worker dedicated to customers and the company. Retail professional with extensive knowledge of cosmetic, jewelry, and fashion industry as well as current trends. Enjoys helping customers find needed products and services. Dedicated to providing superior customer service while maintaining professionalism.

Overview

2
2
years of professional experience

Work History

Customer Experience Associate

AAFES Tinker Exchange
Oklahoma City, OK
08.2021 - Current
  • Asked customers questions to determine, verify and solve problems.
  • Suggested operational improvements to enhance quality of customer interactions.
  • Unboxed, priced, and displayed products.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations and policies.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Asked customers questions to determine, verify and solve common problems.

Crew Member

Raising Cane's Restaurants
Midwest City, OK
01.2021 - 05.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.


Crew Member

Raising Cane's Restaurants
Moore, OK
05.2020 - 10.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.

Cashier

Johnnie's Sweet Creations
Oklahoma City, OK
01.2019 - 06.2019
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Took orders for custom baked goods and ensured goods met customer expectations.
  • Restocked and organized goods on sale floor.
  • Put together orders as well as fulfilling and decorating goods such as cupcakes, cookies, brownies, etc.
  • Packaging and labeling goods for sale floor.

Education

GED -

OIC of Oklahoma County
Oklahoma City, OK
06.2021

Skills

  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Client Relationships
  • Efficient and Detail-Oriented

Timeline

Customer Experience Associate

AAFES Tinker Exchange
08.2021 - Current

Crew Member

Raising Cane's Restaurants
01.2021 - 05.2021

Crew Member

Raising Cane's Restaurants
05.2020 - 10.2020

Cashier

Johnnie's Sweet Creations
01.2019 - 06.2019

GED -

OIC of Oklahoma County

Similar Profiles

CREATE PROFILE
Kaitlynne Lopez