Ardriana Jenkins
customer service
Albany,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Experience Associate
Conduent Business Services
09.2022 - 04.2023
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Access skilled HR professionals, administrative assistants, customer service pros .
- work as a healthcare advocate to help assist members. As a member of the team, you help people every day by taking calls, actively listening to understand customers' needs, and answering their questions.
- manage a high volume of incoming calls from customers while navigating through multiple systems. manage multiple systems and help customers understand health insurance benefits creating the most positive and pleasant experience for customers on a daily basis.
- Managed timely and effective replacement of damaged or missing products.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated customer complaints and escalated issues to address critical requests.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Documented customer interactions in internal database to maintain customer service history details.
Deli Associate
Publix
11.2019 - 11.2022
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Created appealing food arrangements for party trays and specialized orders.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Sanitizor
Kimco Cleaning
09.2021 - 05.2022
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Supervised supplies in inventory and submitted reorder requests.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Operated buffers and burnishers to clean and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Customer Service Representative
Teleperformance
08.2019 - 06.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and updated databases to handle customer data.
Cook/Cashier
Mcdonalds
03.2015 - 06.2016
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Checked personal identifications during alcohol and tobacco sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Line Packer
Mars Chocolate
01.2015 - 12.2015
- Packaged fragile items with cushioning material.
- Assembled boxes, cartons and containers to package items.
- Recorded product, packaging and order information on specified forms.
- Weighed packaged items to calculate total weight.
- Monitored packaging machinery to make needed adjustments.
- Loaded items onto conveyor belts and pallets.
- Sorted and stacked finished items.
- Secured items for storage or shipment.
- Counted items to verify accuracy of orders.
- Operated shrink wrap, banding and other wrapping machines.
- Placed items into bags, boxes or other containers.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Re-packaged damaged or incorrectly packaged items.
- Utilized adhesive labels and other materials to package items.
- Monitored inventory levels to report on shortages or excess.
- Adjusted machine settings to accommodate different items and packaging materials.
- Sealed containers and packages with glue, tape or other materials.
- Inspected items for defects and damage.
- Loaded and unloaded items from production line.
- Labeled containers, container tags or products.
- Cleaned and maintained production area and equipment.
Cook
Burger King
02.2011 - 01.2015
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Adjusted recipes based on ingredient availability or customer request.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Monitored food quality and presentation to maintain high standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Managed opening and closing shift kitchen tasks.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Identified inefficiencies leading to improved productivity.
- Maintained food safety and sanitation standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Trained and supervised cooking staff to expertly meet daily needs.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Associate of Arts - Buisness Managment
Grantham University
Lenexa, KS11.2018
High School Diploma -
Monroe High School
Albany, GA05.2012
Skills
- Microsoft Office
- Cost Control
- Inventory Control Processes
- Team Management Experience
- Team Goals
- Call Volume and Quality Metrics
- Developing Recruitment Strategies
- Calm and Professional Under Pressure
- VPN Configurations
- Upselling
- Business Metrics
- Industry Standards and Regulations
- Organizational Policies
Timeline
Customer Experience Associate
Conduent Business Services
09.2022 - 04.2023
Sanitizor
Kimco Cleaning
09.2021 - 05.2022
Deli Associate
Publix
11.2019 - 11.2022
Customer Service Representative
Teleperformance
08.2019 - 06.2020
Cook/Cashier
Mcdonalds
03.2015 - 06.2016
Line Packer
Mars Chocolate
01.2015 - 12.2015
Cook
Burger King
02.2011 - 01.2015
Associate of Arts - Buisness Managment
Grantham University
High School Diploma -
Monroe High School