Vanessa Schoenen
Rancho Cucamonga,CA
Summary
Driven General Manager with a proven track record at Captains Grill, adept in operations management and leadership, significantly enhancing customer satisfaction and retention. Excelled in staff training and development, achieving notable improvements in team efficiency and productivity. Demonstrated expertise in financial administration and customer relationship management, contributing to sustained business growth.
Adept at driving operational excellence, I spearheaded a team at Captains Grill, enhancing customer satisfaction and retention. My strategic approach to problem resolution and leadership, coupled with expertise in financial administration, significantly boosted efficiency. Skilled in both relationship building and inventory control, I consistently exceed expectations, fostering a culture of success and accountability.
Overview
6
6
years of professional experience
Work History
General Manager
Captains Grill
05.2018 - Current
• Responsible for safe tracking and sales
• Finding suitable staff and training them.
•Keeping record of all income and expenses coming in and out.
•Dealing with costumers all day and coming up with the best solution if someone is unhappy.
• I’m in charge of writing checks and inventory as well as scheduling my staff.
• Mobilizing and directing the team members to exceed customer expectations with fast, accurate, and friendly service in clean surroundings.
• Assuming the full accountability for the restaurants profit and loss management by implementing marketing strategies, following cash control, security procedures, maintaining inventory, managing labor, and reviewing financial reporting to enhance the restaurants results.
Education
Silverado
Victorville, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Team Leadership
- Staff Management
- Relationship Building
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Verbal and written communication
- Administrative Skills
- Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Vendor relationships
- Workflow Planning
- Recruitment
- Networking abilities
- Troubleshooting expertise
- Business Administration
- Team Oversight
- Marketing
- Financial Administration
Timeline
General Manager
Captains Grill
05.2018 - Current
Silverado