Vanessa Shank
First National Bank Texas
BURKBURNETT,TX
10
years of professional experience
Detail-oriented professional with exceptional typing speed and accuracy. Highly organized and self-managed, with a strong commitment to maintaining confidentiality and delivering quality results. Known for reliability, precision, and the ability to manage multiple priorities with efficiency and discretion.
Work History
Relationship Banker
8 Months- Cultivated strong relationships with clients to enhance member satisfaction and retention.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
UA Disputes Processing Specialist
1 Year 7 Months- Managed multiple claims daily, demonstrating strong organizational and time management skills to ensure efficient processing.
- Paid attention to detail while completing assignments.
- Notated findings accurately and in a clear, organized manner.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Collaborated with law enforcement agencies, merchants, and persons of interest to gather and assess dispute information.
- Adhered to regulations and guidelines in claims processing, ensuring compliance and maintaining quality standards.
Financial Service Representative
1 Year 5 Months- Developed strong relationships with clients, leading to consistent referrals and a growing client base.
- Opened and closed customer accounts at the bank, ensuring compliance with all regulations.
- Provided exceptional customer service, consistently resolving complex issues promptly and effectively.
- Served as a certified notary public, providing official document notarization services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in the database.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
Area Manager
1 Year 1 Month- Interviewed, hired, trained new employees to build effective team
- Inventory, placed orders, transferred stock between multiple stores.
- Set up new stores.
- Developed weekly schedules to optimize staff availability.
- Managed daily operations, ensuring optimal staffing and inventory levels across multiple locations.
- Defined clear targets and objectives and communicated them to other team members.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Skills
Customer service
Organization
Computer proficiency
Communication
Team collaboration
Detail orientation
Communication skills
Customer support
Multitasking
Self motivation
Timeline
Relationship Banker
Texoma Community Credit Union
12.2025 - CurrentRead More
UA Disputes Processing Specialist
First National Bank Texas
01.2025 - CurrentRead More
Financial Service Representative
First Heroes Natl. Bank
08.2023 - 01.2025Read More
Area Manager
Game X Change
07.2016 - 08.2017Read More