Vanessa Shearman
Bonney Lake,WA
Summary
Dynamic customer service professional with a proven track record at Chevron, excelling in conflict resolution and customer relations. Adept at enhancing customer satisfaction through active listening and effective communication. Skilled in Microsoft Excel and data entry, fostering loyalty and repeat business while collaborating with teams to implement best practices.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Chevron
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
Dog Groomimg
Kori Phipps
08.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Cnc Programming (ajac)
Lai Taain
03.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Ged -
Curlew Job Corps
Curlew, WAWeb Design - Web Developmemtm
Tacoma Community College
Tacoma, WA06.2034
Associate Of Business - Accounting
Tacoma Community College
Tacoma, WA06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer relationship management (CRM)
- Stock management
- Product promotion
Timeline
Customer Service Representative
Chevron
10.2024 - Current
Dog Groomimg
Kori Phipps
08.2024 - 12.2024
Cnc Programming (ajac)
Lai Taain
03.2024 - 12.2024
Ged -
Curlew Job Corps
Web Design - Web Developmemtm
Tacoma Community College
Associate Of Business - Accounting
Tacoma Community College
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