Vanessa Sickler
Madison
Summary
Energetic professional proudly certified in customer service. Poised and reliable with experience training and mentoring new employees in phone etiquette and troubleshooting. Ready for the next great position as a top-notch Employee and customer service lead.
Overview
9
9
years of professional experience
Work History
Customer Service Lead - Key Holder - Cash Office
Bass Pro Shops Outdoor World
02.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Reciptionist
Easy Vet Animal Clinic
02.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Manager
ARTWORKS
03.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Brand Ambassador- Brighton
Dorothy Mays Boutique
08.2016 - 01.2020
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Accelerated sales growth through strategic upselling techniques that highlighted complementary products or upgrades.
Education
No Degree - Small Business Management
Calhoun Community College
Huntsville ALHigh School Diploma -
Bob Jones High School
Madison AL05-1993
Skills
- Sales
- Payment processing
- Cash handling
- Product location
Timeline
Customer Service Lead - Key Holder - Cash Office
Bass Pro Shops Outdoor World
02.2023 - Current
Reciptionist
Easy Vet Animal Clinic
02.2022 - 01.2023
Assistant Manager
ARTWORKS
03.2020 - 01.2022
Sales Brand Ambassador- Brighton
Dorothy Mays Boutique
08.2016 - 01.2020
No Degree - Small Business Management
Calhoun Community College
High School Diploma -
Bob Jones High School
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