Vanessa Smith
Chicago,IL
Summary
Results-driven professional with extensive experience at JPMorgan Chase, specializing in regulatory compliance and risk management. Proven track record of enhancing internal controls and training teams, achieving a 25% reduction in compliance issues. Adept at financial analysis and fostering client relationships, consistently delivering impactful solutions that drive efficiency and productivity.
Overview
20
20
years of professional experience
Work History
SDB Analyst
JPMorgan Chase
Chicago, IL
08.2021 - Current
- Conducted annual audits, reducing compliance issues by 25% year-over-year.
- Led safe deposit box remediation, improving internal controls by 40%.
- Trained 15+ associates, increasing team efficiency and audit readiness.
- Streamlined system management with vendors, reducing costs by 10%.
- Implemented best practices, driving a 15% increase in process efficiency.
Senior Analyst, Asset Management
Northern Trust
Chicago, IL
02.2020 - 08.2021
- Modeled financial impact of new products, supporting strategic decisions.
- Developed financial projections for forecasts and planning.
- Built KPI reporting for senior leadership.
- Identified opportunities for product/channel expansion.
- Conducted market research and supported regulatory filings.
AVP, Business Control Specialist
Bank of America
Chicago, IL
01.2019 - 09.2019
- Executed compliance functions, reducing audit findings by 20%.
- Specialized in safe box remediation and associate training.
- Managed systems with vendors, enhancing controls.
- Improved processes, increasing productivity by 10%.
- Led risk assessments and mitigation strategies.
AVP, Financial Center Manager
Bank of America
Chicago, IL
06.2009 - 01.2019
- Led 23 professionals, exceeding $5M in quarterly sales.
- Achieved Top Sales in Small Business & Mortgages (2018).
- Top Center for Client Experience (2016-17).
- Developed training communication system, adopted market-wide.
- Enhanced customer experience, increasing satisfaction scores by 15%.
- Oversaw branch operations, compliance, and risk management.
Personal Banker
Bank of America
Chicago, IL
08.2005 - 06.2009
- Built strong client relationships, supporting sales and retention.
- Resolved customer service issues, ensuring satisfaction.
- Sold banking products and referred complex requests.
- Assisted with account management and financial planning.
Education
Some College (No Degree) -
Kennedy King College
Chicago, ILSkills
- Regulatory Compliance
- Risk Management
- Internal Controls
- Process Optimization
- Team Leadership & Training
- Financial Analysis
- Client Relationship Management
- Audit & Quality Assurance
- Microsoft Office Suite
- Data Analysis Tools
- Sabre
References
Available upon request.
Community Service
- Volunteer, Chicago Food Bank
- Mentor, Junior Achievement Financial Literacy Program
Professional Development
- Project Management Professional (PMP), In Progress
- JPMorgan Chase Fast Forward Program
Timeline
SDB Analyst
JPMorgan Chase
08.2021 - Current
Senior Analyst, Asset Management
Northern Trust
02.2020 - 08.2021
AVP, Business Control Specialist
Bank of America
01.2019 - 09.2019
AVP, Financial Center Manager
Bank of America
06.2009 - 01.2019
Personal Banker
Bank of America
08.2005 - 06.2009
Some College (No Degree) -
Kennedy King College