Vanessa Smith
Rockford,IL
Summary
Proven ability to enhance operational efficiency and foster teamwork, while maintaining meticulous documentation and organization. Recognized for problem-solving skills and commitment to delivering exceptional service.
Overview
22
22
years of professional experience
Work History
CDL Class B Driver
First Student
Rockton, IL
06.2025 - Current
- Operated CDL Class B vehicles safely, adhering to all traffic laws and safety regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Managed daily routes efficiently, maintaining schedules and timely arrivals at destinations.
- Assisted in training new drivers on operational procedures and safety protocols.
- Monitored passenger behavior to ensure a safe, respectful environment during transport.
Team Lead
Walmart
South Milwaukee, WI
07.2021 - 08.2023
- Supervised team performance to ensure adherence to operational standards and customer service excellence.
- Developed training materials and conducted onboarding sessions for new team members.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Implemented scheduling adjustments to optimize workforce efficiency during peak hours.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Recovery Associate
Dedicated Computing
Waukesha, WI
10.2019 - 07.2021
- Facilitated daily recovery operations by keeping a open line communication with our vendors while ensuring adherence to safety protocols.
- Supported inventory management by tracking and organizing returned products.
- Collaborated with team members to streamline recovery processes for improved efficiency.
- Maintained accurate records of recovered items and associated documentation.
Program Coordinator/Case Manager/Anger Management Facilitator
New Concepts Self-Development Center Inc.
Milwaukee, WI
10.2004 - 06.2019
- Coordinated program schedules, ensuring alignment with organizational goals and timelines.
- Developed training materials to enhance staff competencies and program effectiveness.
- Managed participant enrollment processes, optimizing communication and engagement strategies.
- Facilitated workshops and events, promoting self-development initiatives within the community.
- Led cross-functional teams in executing strategic initiatives that enhanced service delivery quality.
- Analyzed program feedback to identify areas for improvement and implement necessary changes.
Education
High School Diploma -
West High School
Rockford, IL08-2026
Skills
- Safe driving practices
- Logbook maintenance
- Passenger safety management
- Work ethic
- Problem-solving capacity
- Case management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
Timeline
CDL Class B Driver
First Student
06.2025 - Current
Team Lead
Walmart
07.2021 - 08.2023
Recovery Associate
Dedicated Computing
10.2019 - 07.2021
Program Coordinator/Case Manager/Anger Management Facilitator
New Concepts Self-Development Center Inc.
10.2004 - 06.2019
High School Diploma -
West High School