Vanessa Sola

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Shuffle Cards for Dealers

• Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Assisted callers with inquiries, providing accurate information about products, services, or company policies.

• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Promoted good behavior with positive reinforcement methods.
• Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Delivered pick-up and curbside orders to guests.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.