VANESSA SOTO
Austin,TX
Summary
Dependable professional with a strong focus on maintaining clean, safe, and sanitized work environments. Demonstrated leadership and planning abilities, effectively addressing complex challenges. Knowledgeable in relevant standards and requirements, contributing to operational excellence.
Overview
13
13
years of professional experience
Work History
Overnight Sanitation Lead
HEB Grocery Store
Austin, Tx
07.2024 - Current
- Directly supervise 3 partners in the Department
- Maintained cleanliness of fixtures in selected departments to ensure hygiene standards
- Sanitized coolers, floors, and drains in select departments to uphold cleanliness and safety
- Clean equipment in processing areas in departments
- Assist customers with any questions while on sales floor
- Executed diverse tasks to enhance team operations and ensure smooth workflow
Curbside Lead
HEB Grocery Store
Austin, Tx
05.2021 - 07.2024
- Trained and provided feedback to partners to enhance team performance
- Provide great customer service by phone when reviewing orders with Customers; suggest items for substitute as needed, and help Customers as needed
- Package and load groceries to the customer's vehicle
- Assisted with various tasks to support team goals.
Enrollment Broker
Maximus
Austin, TX
07.2019 - 05.2021
- Educated families on Medicaid and CHIP programs, facilitating enrollment in appropriate health plans.
- Mentor and assist new agents to improve program knowledge of the Medicaid system.
- Supported team celebrations by organizing birthday events and holidays, ensuring unit sign-in sheets and calendars were prepared.
- Assessed caller accounts to clarify Medicaid benefits and address service needs effectively.
- Performed additional responsibilities to assist team with daily functions and workflow.
Online Grocery Associate
Walmart
Austin, TX
07.2014 - 09.2019
- Trained new associates on efficient shopping methods for customer orders
- Trained new associates to dispense customers' groceries
- Shopped and picked customers' groceries and household items.
- Processed inventory reports to ensure stock availability and minimize customer dissatisfaction
- Assisted with various tasks to support team operations.
Front Desk Representative
Dr John Boyd
Pflugerville, TX
06.2013 - 04.2014
- Greeted guests at front desk, engaged in pleasant conversations, and efficiently managed check-in process to enhance guest experience.
- Welcomed each new arrival pleasantly and provided desk sheet for sign-in.
- Welcomed new arrivals and provided desk sheet for sign-in to streamline check-in procedures.
- Processed payments from patients at the front desk
- Organized patient charts and filed materials daily to maintain an orderly office environment.
- Ensured lobby cleanliness by regularly tidying and organizing the area
- Completed various tasks as instructed
Education
High School Diploma -
Lanier High School
Austin, TXSome college (No degree) - Medical Assisting
Allied Health Careers
Austin, TXSkills
- Sanitation standards
- Process optimization
- Continuous improvement
- Team supervision
- Attention to detail
- Time management
- Customer service
- Team collaboration
- Dependable
Timeline
Overnight Sanitation Lead
HEB Grocery Store
07.2024 - Current
Curbside Lead
HEB Grocery Store
05.2021 - 07.2024
Enrollment Broker
Maximus
07.2019 - 05.2021
Online Grocery Associate
Walmart
07.2014 - 09.2019
Front Desk Representative
Dr John Boyd
06.2013 - 04.2014
High School Diploma -
Lanier High School
Some college (No degree) - Medical Assisting
Allied Health Careers