Vanessa Steinbrook
Benton Harbor
Summary
Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. Experienced in every FOH job and willing to help in anyway possible.
Overview
26
26
years of professional experience
Work History
Lead Server
Round Barn Public House
Baroda, MI
07.2015 - Current
- Supervised daily operations, ensuring seamless service and customer satisfaction.
- Trained and mentored new staff on menu offerings and service standards.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Curated craft cocktail menu
- Ran most private events at Public House as well as helping with public events.
- Captain of event team at wedding tent for Tabor Hill last fall
Server
Clemetines Too
Saint Joseph, MI
07.2000 - 07.2015
- Delivered exceptional customer service, ensuring guest satisfaction during high-volume dining hours.
- Trained new servers on menu knowledge and efficient service techniques to improve team performance.
- Managed multiple tables simultaneously, prioritizing tasks to ensure timely service and customer engagement.
Education
Associate of Arts - Sociology
Lake Michigan College
Benton Harbor, MI05-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Organization and efficiency
- POS system operations
Timeline
Lead Server
Round Barn Public House
07.2015 - Current
Server
Clemetines Too
07.2000 - 07.2015
Associate of Arts - Sociology
Lake Michigan College