Vanessa Stone
San Diego,CA
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome.
Overview
5
5
years of professional experience
Work History
Soccer Coach Lead
Warner Athletics
05.2022 - Current
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built trust by motivating players to be confident.
- Helped built physical and technical skill in sport and committed to teaching players how to leverage their psychology to reach their maximum potential both in training and as humans.
Sales Associate
Abercrombie & Fitch
10.2018 - Current
- Drove sales for the brand by being authentic, outgoing, genuine, and helpful.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Peer Mentor
San Diego State University Research
08.2020 - 08.2022
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
Key Holder Manager
Abercrombie & Fitch
08.2019 - 08.2021
- Worked on achieving strong business results by leading successful store operations and leading genuine customer service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Education
Bachelor of Arts - Bilingual Education
San Diego State University
San Diego, CA05.2025
Associate of Arts - Education, Spanish, Chicano Studies, Coms
San Diego Mesa College
San Diego, CA06.2024
No Degree - Spanish Certificate
Colegio Mayor SEPI
Madrid, Spain07.2019
Skills
- Cash Register Operation
- Serve Customer Needs
- Resolving Complaints
- Team Player
Accomplishments
- San Diego Mesa College Women's Soccer Captain
- PCAC Champions
- Speech and Debate State Tournament (2nd place)
Timeline
Soccer Coach Lead
Warner Athletics
05.2022 - Current
Peer Mentor
San Diego State University Research
08.2020 - 08.2022
Key Holder Manager
Abercrombie & Fitch
08.2019 - 08.2021
Sales Associate
Abercrombie & Fitch
10.2018 - Current
Bachelor of Arts - Bilingual Education
San Diego State University
Associate of Arts - Education, Spanish, Chicano Studies, Coms
San Diego Mesa College
No Degree - Spanish Certificate
Colegio Mayor SEPI
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