Vanessa Strickland
Broken Arrow,OK
Summary
Dynamic Reverse Mortgage Specialist with expertise in loan origination and risk analysis at Compulink. Proven track record in enhancing client understanding of mortgage options while collaborating with cross-functional teams. Skilled in dispute resolution and sales strategies, driving customer satisfaction and achieving operational excellence.
Overview
12
12
years of professional experience
Work History
Reverse Mortgage Specialist
Compulink
03.2023 - 03.2024
- Assisted clients in understanding reverse mortgage options and eligibility requirements.
- Supported loan officers in gathering necessary documentation for application processing.
- Conducted initial consultations to identify client needs and financial goals.
- Provided information regarding program benefits and potential risks to clients and stakeholders.
- Collaborated with cross-functional teams to ensure smooth loan processing operations.
Store Manager
Bath & Body Works
Broken Arrow, OK
02.2015 - 03.2023
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff on customer service techniques and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Resolved customer inquiries and complaints, improving overall satisfaction rates.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Maintained a clean and organized store environment to enhance customer experience.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Rue 21
Broken Arrow, OK
01.2012 - 04.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
English
Broken Arrow High School
Broken Arrow, OK05.1999
Skills
- Loan origination skills
- Risk analysis
- Critical analysis
- Sales and marketing
- Dispute resolution techniques
- Networking abilities
- Technical skills
Timeline
Reverse Mortgage Specialist
Compulink
03.2023 - 03.2024
Store Manager
Bath & Body Works
02.2015 - 03.2023
Store Manager
Rue 21
01.2012 - 04.2015
English
Broken Arrow High School