Vanessa Tapia
San Jose,CA
Overview
8
8
years of professional experience
Work History
Back of House Retail Team Member
Macys Department Store
San Jose, CA
08.2023 - 10.2023
- Maintained a safe work environment by adhering to safety protocols and promptly addressing hazards.
- Supported store operations by unloading deliveries, verifying shipment contents, and documenting received products accurately.
- Participated in staff meetings to discuss process improvements, sales targets, and overall store performance metrics.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Sales Associate
AT&T
San Jose, CA
07.2022 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
Cash Teller
Dolex Dollar Express Inc
San Jose, CA
03.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient, accurate cash handling and transaction processing.
- Maintained a high level of accuracy with cash transactions, resulting in reduced discrepancies and improved branch performance.
- Assisted customers with account inquiries and provided solutions to resolve issues promptly.
- Managed high volumes of cash daily while maintaining organization, security, and accuracy.
Head Cashier
Chavez Supermarket
San Jose, CA
02.2017 - 12.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Cashier
Happi House
San Jose, CA
03.2016 - 01.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
- Maintained high levels of food safety through proper handling, preparation, and storage procedures.
Education
James Lick High School
San Jose, CA05.2016
Skills
- Cash Handling
- Customer Assistance
- Customer Service
- Money Handling
- POS System Operations
- Identification Checks
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Back of House Retail Team Member
Macys Department Store
08.2023 - 10.2023
Sales Associate
AT&T
07.2022 - 02.2023
Cash Teller
Dolex Dollar Express Inc
03.2019 - 08.2021
Head Cashier
Chavez Supermarket
02.2017 - 12.2019
Cashier
Happi House
03.2016 - 01.2017
James Lick High School