Vanessa Tomasino
Milwaukee
Summary
Compassionate and dedicated professional with extensive experience as a Direct Support Professional at Broadstep. Skilled in crisis intervention and behavior redirection, I effectively maintained client safety and well-being. Known for exceptional documentation and communication skills, I consistently foster positive relationships and support client achievements through personalized care and proactive engagement.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Broadstep
12.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Correctional Officer
Huttonsville Correctional Center
11.2007 - 10.2008
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Front Desk Agent
Snowshoe Mountain Resort
11.2006 - 10.2007
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelors Of Science - Business Administration And Management
Salem International University
Salem, WV01.2015
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Relationship building
- Direct patient care
- Patient care
- Disability awareness
- Team collaboration
- Patient management
- Progress documentation
- Safety monitoring
- Indirect patient care
- Multitasking and organization
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Behavioral support
- Positive reinforcement
- Conflict resolution
- Record keeping
- De-escalation techniques
- Report writing
- Hygiene assistance
- First aid and CPR
- Infection control procedures
- Personal care assistance
- Compassionate client care
- CPR certification
- Fast learner
- Critical thinking
- Documentation and recordkeeping
Timeline
Direct Support Professional
Broadstep
12.2023 - Current
Correctional Officer
Huttonsville Correctional Center
11.2007 - 10.2008
Front Desk Agent
Snowshoe Mountain Resort
11.2006 - 10.2007
Bachelors Of Science - Business Administration And Management
Salem International University
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