Vanessa Torrijos
Anderson,IN
Summary
Results driven professional with over 10 years in customer-focused operations. Skilled in team leadership, staff scheduling, payroll reporting, and employee training. Expertise in hiring, onboarding, employee relations, and inventory management. Bilingual in English and Spanish, contributing to efficient daily operations and enhanced service delivery.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Manager
Honey Beez
Muncie, IN
01.2024 - Current
- Delivered attentive, efficient service in a fast-paced breakfast environment, enhancing guest satisfaction
- Developed and managed weekly staff schedules to ensure optimal coverage and operational efficiency
- Coached, mentored and trained team members in order to improve their job performance.
- Collect, verify, and submit employee hours and tips for payroll
- Maintain accurate records and meet payroll deadlines
- Facilitated effective communication with staff and management to streamline operations and address concerns
- Ensure positive guest experiences during all shifts
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assessed finished work to ensure adherence to standards to verify consistency, quality, and conformance.
Manager
Blueberry Hill Pancake House
Alexandria, IN
05.2019 - Current
- Deliver consistent, friendly service in a high-volume breakfast restaurant
- Manage staff schedules to ensure proper coverage during peak hours
- Collected and submitted employee hours and tip reports to ensure accurate payroll processing
- Demonstrate strong menu knowledge and upselling skills
- Coordinate with kitchen staff to maintain smooth service flow
- Handle guest concerns professionally and promptly
- Trained and mentored staff on customer service best practices, fostering a team-oriented environment
- Led a team of 10-15 employees, ensuring high productivity and excellent customer service.
- Recruited and hired qualified candidates to fill open positions.
Crew Member
McDonald's
Bolingbrook, Illinois
08.2015 - 04.2019
- Provided excellent customer service in a fast-paced restaurant environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Presented orders to guests within anticipated service times.
Education
Ivy Tech Community College of Indiana
Anderson, IN 10.2025 - 08.2026
Skills
- Employee training
- Decision-making
- Staff scheduling
- Payroll reporting
- POS systems accuracy
- Time management
- Team management
- Cash handling and payments
- Professional demeanor
- Bilingual - English & Spanish
- Clear communication
- Hiring processes
Timeline
Ivy Tech Community College of Indiana
10.2025 - 08.2026
Manager
Honey Beez
01.2024 - Current
Manager
Blueberry Hill Pancake House
05.2019 - Current
Crew Member
McDonald's
08.2015 - 04.2019