Vanessa Tovar
Fresno,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
2022.03 - 2024.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
Assistant
Fresno Unified School
2022.02 - 2022.06
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted students in with friendliness and professionalism.
- valuable skill building in numerous areas.
- Ensuring a completely safe and supportive environments for all students.
Customer Service Representative
Alorica
2020.07 - 2021.11
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Working on customers confidential information and entering data in different pieces of software.
Authorized Retailer
Cricket Wireless
2018.02 - 2020.12
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Developed retailer market business plan and sales strategy to attain company sales goals and profitability.
Education
High School Diploma -
George M. DeWolf High
Fresno, CA06.2016
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Data Entry
Call center experience
Computer Proficiency
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
Internal Revenue Service, IRS
2022.03 - 2024.06
Assistant
Fresno Unified School
2022.02 - 2022.06
Customer Service Representative
Alorica
2020.07 - 2021.11
Authorized Retailer
Cricket Wireless
2018.02 - 2020.12
High School Diploma -
George M. DeWolf High
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