Energetic Results-driven professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Participated in recruitment efforts by interviewing prospective candidates for open positions.
Designed and adjusted work processes, procedures, and schedules to achieve suspense dates and accuracy goals.
Facilitated team leaders in managing contract operations, resolving customer complaints, and addressing team member concerns.
Facilitated the reconciliation of error conditions through effective collaboration with government customers.
Ensured team member complaints were promptly addressed and resolved, maintaining a harmonious work environment.
Trained, guided, and motivated associates in task execution, including initial and maintenance training, work center orientation, and training documentation.
Monitored production processes to ensure teams met required goals.
Conducted quality checks to maintain high standards in production.
Delivered exceptional customer service by welcoming customers and addressing their inquiries and concerns positively and professionally.
OPF Associate
Goodwill Industries Of San Antonio Texas
San Antonio, TX
06.2023 - 10.2023
Digitized physical documents by scanning and uploading them to the Personnel Automated Records System.
Transferred downloaded documents from the miscellaneous library sections of PARIS to the electronic Official Personnel Folder (OPF).
Addressed internal and external inquiries for records review and information.
Maintained and updated tracking spreadsheets and case management system.
Mailroom Associate
Goodwill Industries Of San Antonio Texas
San Antonio, TX
07.2022 - 06.2023
Received and processed service member records, release of information requests, and miscellaneous items from various delivery personnel.
Managed incoming mail flow and maintained accurate tracking systems for client and medical records processing center.
Managed outbound mail operations, addressing misrouted mail from other military facilities and processing information release requests.
Ensured timely retrieval of records requested by staff for multiple purposes.
Operated electronic pallet jack, electronic double stacker, and manual pallet jack to efficiently organize warehouse.
Air Force Medical Records Associate
Goodwill Industries Of San Antonio Texas
San Antonio, TX
05.2021 - 06.2022
Ensured accuracy of Service Treatment Records by removing staples, making copies for better information visualization and correcting misfiles.
Scanned and prepared Service Treatment Records, ensuring accuracy and completeness.
Validated service member records by ensuring all digital pages matched hard copies, replacing or inserting distorted/missing documents, and removing misfiles.
Conducted quality control of Service Treatment Records and uploaded verified records to HAIMS government platform.
Education
Associate of Applied Science - Welding
St. Philips College
San Antonio, TX
05-2025
Associate of Applied Science - Health Information Technology
South Texas College
McAllen, TX
05-2005
Professional Growth
Goodwill Industries of San Antonio
San Antonio
Skills
Staff management
Quality control
Team building
Performance management
eOPF system, Microsoft Word/Excel experience
Process improvement
Training and mentoring
Verbal and written communication
Attention to detail
Process monitoring and improvement
Change management
Affiliations
Welding Club
Ranch Hand
Accomplishments
Rey Feo Scholarship
Altrusa Scholarship
Alamo Foundations Scholarship
Timeline
NAF OPF Supervisor
Goodwill Industries Of San Antonio Texas
10.2023 - Current
OPF Associate
Goodwill Industries Of San Antonio Texas
06.2023 - 10.2023
Mailroom Associate
Goodwill Industries Of San Antonio Texas
07.2022 - 06.2023
Air Force Medical Records Associate
Goodwill Industries Of San Antonio Texas
05.2021 - 06.2022
Associate of Applied Science - Welding
St. Philips College
Associate of Applied Science - Health Information Technology
South Texas College
Professional Growth
Goodwill Industries of San Antonio
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