Angelica Hesseltine
Altus,Colorado
Summary
Dynamic leader with a proven track record at Windy Trails Golf Course, recognized for enhancing customer satisfaction and streamlining operations. Expertise in personnel management and inventory control complemented by strong skills in team building and driving operational improvements. Background includes CPR and AED training, reflecting a commitment to safety and employee development. Seeking to leverage these competencies to foster a culture of excellence in future roles.
Overview
7
7
years of professional experience
Work History
Assistant Supervisor NAF 3
Windy Trails Golf Course
Altus, US
06.2022 - Current
- Oversee pro shop operations, ensuring seamless service, and efficient inventory management.
- Enhance customer satisfaction and sales through effective membership and merchandise management.
- Coordinate golf cart maintenance, ensuring operational readiness, and reliability.
- Implement streamlined ordering processes, achieving notable supply chain improvements.
- Collaborate with the team to optimize pro shop operations and membership services.
- Maintained NAF pay and APF pay when needed.
- Propose forward-thinking improvements in operations and customer service.
- Spearhead initiatives to modernize pro shop systems, positioning the course for future success.
Stocker NAF 2
AFB Exchange
Wichita Falls, US
01.2022 - 03.2022
- Received and organized product deliveries, ensuring shelves were consistently stocked and tidy.
- Maintained a clean and organized HBC section, improving the customer shopping experience.
- Efficiently managed inventory, preventing stock shortages, and ensuring product availability.
Cashier
Loaf N Jug
Avondale, US
06.2021 - 09.2021
- I worked as a cashier for a few months until my husband got out of boot camp.
- Helped customers get the product they need.
- I cleaned and maintained the store.
- Checked in trucks that came in for products, and stocked everything on the floor or in coolers.
Warehouse Worker
Target Warehouse
Pueblo, US
05.2019 - 12.2020
- As an inbound worker, I receive all the products and either build the products to store in the warehouse or send the products to outbound for immediate shipping and delivery.
- I am also on the safety and ERT team, making sure all the workers are in a safe environment, and there if anyone is in need of help.
- Maintained a safe working environment.
- Supervised shipping and receiving.
- Forklift Operator.
- Picked, packed, and shipped items.
- I made sure all items were clean.
- Inspected and crated merchandise.
- Inspected equipment.
Lifeguard (seasonal)
Parks and Recreations
Pueblo, US
06.2018 - 08.2018
- Taught swimming classes, customer relations representative, safety monitor during pool operations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Education
High school or equivalent -
Pueblo County High School
Pueblo, COSkills
- Staff motivation and discipline
- Employee motivation and discipline
- Task delegation
- Expense tracking
- Employee relations
- Team building
- Marketing coordination
- Training and mentoring
- Personnel management
- Employee performance management
- Sales support
- CPR and AED training
- Swim instruction
- Pool operations
References
- Roger Marcellus, 321-615-7562
- Michelle Ground, 907-388-9551
- Robert Baker, 580-471-6145
- Jolene Club Manager, 623-696-8381
Additionalinformation
Participated in various volunteering activities including disability assistance, working at nursing homes, and babysitting., Rainbow For Girls, 01/01/13 to 12/01/16
Affiliations
- While the Supervisor at Windy Trails i had the honor of having lunch with a 4 star general, was amazing to hear all of the different stories he had while being in the Airforce.
Accomplishments
Was coined multiple time throughout the 3 years of working at Altus AFB
Honored to have received a yearly award the past 2 years
References
References available upon request.
Timeline
Assistant Supervisor NAF 3
Windy Trails Golf Course
06.2022 - Current
Stocker NAF 2
AFB Exchange
01.2022 - 03.2022
Cashier
Loaf N Jug
06.2021 - 09.2021
Warehouse Worker
Target Warehouse
05.2019 - 12.2020
Lifeguard (seasonal)
Parks and Recreations
06.2018 - 08.2018
High school or equivalent -
Pueblo County High School
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