Vanessa Valladares
Summary
Dynamic and results-oriented professional with extensive experience at Mycare Medical Group and Doctors Medical Center. Excelled in patient registration and insurance verification, enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated leadership by mentoring staff and improving service delivery, contributing to operational excellence without direct supervision. Proficient in data entry and adept at multitasking in fast-paced environments. Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Mycare Medical Group
Pembroke Pines, FL
06.2023 - Current
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Scheduling appointments r/s keeping track of cancelations and no show's and made sure all patients had follow up appointments
- Sent medical records through Sharecare.
- Confirming appointments making sure all documents and results were on file.
- High volume incoming and outbound calls.
- Web mode fax income and importing to patients charts.
Assistant Manager
Doctors Medical Center
Miami, FL
03.2016 - 05.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Front desk,Insurance verification,Patient registration in Intergy,Appointment scheduling,Inbound and outbound calls,RX refill upon request
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Assistant Manager
Floor & Decor
Hialeah , FL
01.2012 - 03.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Forklift/Reach truck Operator
Education
GED -
Hialeah High
Hialeah, FL06-2010
Skills
- Appointment confirmation
- Appointment scheduling
- Data entry
- Listening skills
- Complex Problem-solving
- Work prioritization
- Team collaboration
- Customer assistance and interaction
- Insurance verification
- Multi tasking
- Ability to work with limited supervision and strong initiative
- HIPAA guidelines
- Payment collection
- Telephone etiquette
- Records maintenance / Documentation
- Patient registration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Mycare Medical Group
06.2023 - Current
Assistant Manager
Doctors Medical Center
03.2016 - 05.2023
Assistant Manager
Floor & Decor
01.2012 - 03.2016
GED -
Hialeah High
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