Summary
Overview
Work History
Education
Skills
Additional Skills
Certification
References
Timeline
Generic

Vanessa Vega

Waco,TX

Summary

Highly-motivated employee with a desire to take on new challenges in a exciting new career working in administrative work, social services, and education.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Information Customer Support Specialist

JBS International/SAMSHA
North Bethesda, MD
11.2023 - Current
  • Conducted intakes with clients and their families to assess needs and determine appropriate referrals.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided treatment information and referral services for those who are dealing with mental health and substance abuse.
  • Participated in ongoing training sessions designed to enhance knowledge on current best practices in crisis intervention techniques.

After-School Teacher

Saint Paul's Episcopal Day School
Waco, TX
07.2023 - Current
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development..
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.

Life Skills Trainer

Friends For Life
Waco, TX
08.2022 - 07.2023
  • Conducted life skills evaluations and set client goals based on abilities.
  • Promoted development of positive social skills by modeling appropriate behavior.
  • Assessed client's progress and reported on program outcomes.
  • Developed learning programs specially tailored for each individual with developmental delays.
  • Maintained accurate records and documented client data in company databases.

Victim Intake Specialist

Consumer Attorney Marketing Group
Woodland Hills, CA
10.2021 - 06.2022
  • Conducted client interviews and performed client intake services for law firms.
  • Identified customer needs, clarified information, researched every issue and provided solutions and/or alternatives.
  • Manage large amounts of inbound calls in a timely manner, while also attentively addressing caller questions and concerns.
  • Kept comprehensive records of all conversations in our call center database.

Resident Advocate

Family Abuse Center
Waco, TX
01.2020 - 12.2021
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Evaluated and addressed individual client needs and concerns.
  • Produced referrals for various community resources, housing and transportation services.
  • Conducted intakes and risk assessments on domestic violence victims in order to measure the levels of violence.
  • Answered the 24-hr. crisis hotline and assisted in safety planning, advocacy, referrals, and education for those in crisis.
  • Working as a liaison between persons of diverse social, economic and ethnic backgrounds who are experiencing domestic violence.

Paraprofessional Teacher Assistant

Waco Independent School District
Waco, TX
02.2018 - 01.2020
  • Manages student learning in accordance with the goals and directives of the school district and teacher. Also specializes in special education for students with those needs. Assisted in the preparation of materials for instruction. Provided one on one support for students who need assistance.
  • Worked with students individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
  • Assisted the teacher in devising special strategies for reinforcing material or skills based on a sympathetic understanding of individual students, their needs, interest, and abilities.
  • Supported students in controlling behavioral and emotional occurrence. Promoted positive behavior and social interaction. Encourage children to develop and maintain social, physical, and cognitive development.

Peer Support Specialist

Nami Waco
Waco, TX
03.2013 - 10.2017
  • Mentoring, engaging in peer support and mental health recovery, case management, providing community resources and whole health information.
  • I was responsible for the development and implementation of the wellness recovery program for the mentally ill and chemically addicted.
  • Provided individual and group peer support to clients with substance abuse and mental health issues. Conducted intakes and assessments to determine client's needs and goals.
  • Developed and implemented treatment plans and modified and recorded client progress. Provided individual and group peer support. Facilitated psycho-educational whole health groups.
  • Maintained client charts and documented all case notes.

Americorps Volunteer Member

Communities In Schools of the Heart of Texas
Waco, TX
08.2015 - 07.2016
  • Provide social and civil service work for underprivileged communities and disadvantaged youth.
  • Providing community resources to parents.
  • Offered mentoring and tutoring to students.
  • Gave emotional support to help the children cope with their lives.

Education

Bachelor of Social Work - Social Work/English

McLennan Community College
Waco, TX

Career Track Certificate -

Christian Women's Job Corps

High School Diploma -

A.J. Moore Academy

Skills

  • Energetic
  • Data Entry
  • Team Player
  • Hard Working
  • Case Management
  • Provides peer support and mental health recovery
  • Mentoring
  • Provides whole health information and community resources
  • Customer Service
  • Enrichment activities
  • Administrative Abilities

Additional Skills

Customer Relations, Genesys Software, Osnium Software, Slack, Crisis Intervention, Data Management, Crisis Intervention, Microsoft Office, and Mac Computers.

Certification

  • CPR/First Aid

References

References: Available on request.

Timeline

Information Customer Support Specialist

JBS International/SAMSHA
11.2023 - Current

After-School Teacher

Saint Paul's Episcopal Day School
07.2023 - Current

Life Skills Trainer

Friends For Life
08.2022 - 07.2023

Victim Intake Specialist

Consumer Attorney Marketing Group
10.2021 - 06.2022

Resident Advocate

Family Abuse Center
01.2020 - 12.2021

Paraprofessional Teacher Assistant

Waco Independent School District
02.2018 - 01.2020

Americorps Volunteer Member

Communities In Schools of the Heart of Texas
08.2015 - 07.2016

Peer Support Specialist

Nami Waco
03.2013 - 10.2017

Bachelor of Social Work - Social Work/English

McLennan Community College

Career Track Certificate -

Christian Women's Job Corps

High School Diploma -

A.J. Moore Academy

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Vanessa Vega