Vanessa Veith
Spring,TX
Summary
Highly motivated, dedicated individual that has strong problem solving skills and customer services skills. As well have experience in administration and medical experience. Results-oriented and skilled working under pressure and adapting to new challenges.
Overview
11
11
years of professional experience
Work History
Receptionist/ Executive Assistant
Village Cuts
The Woodlands Tx
08.2016 - Current
- Assisted in answering phones and booking appointments
- Checked out clients which included handling cash and credit cards and deposits
- Responsible for cleaning the work area and greeting clients before and after a haircuts
- Handling payroll for employees in quickbooks and reconciling end of month
- Prepared and maintained sales, inventory, and customer reports
- Managed day to day operations of the salon including opening and closing procedures.
- Handling HR duties such as hiring process and interviews.
Customer Care Representative (Remote)
Alight Solutions
11.2021 - 09.2024
- Answered incoming calls and outbound calls related to HR benefits such as pension and 401k.
- Opened and closed tickets to investigate problems that might occur while running an event in the system.
- Handling hardship and loan for 401k plans
- Transferred to different departments that might be needed
- Set up appointments for Retirement specialists
- Responsible for taking claims to close accounts and stop payments
- Answered any questions related to their pension plans and how they calculated it and 401k.
- Changed data that needed to be updated such as direct deposit information, address change, any other data that needs to change.
Substitute Aid/Teacher
Conroe ISD
08.2020 - 11.2021
- Worked in a classroom setting
- Supported teachers as their aide
- Followed and enforced lessons plans.
Medical Receptionist
Women’s Healthcare Affiliates
08.2015 - 12.2016
- Responsible for checking patients in and out for their appointments
- Verified insurance for patients/ prior authorization
- Collected co-pays and outstanding balances and handling billing
- Setting up new appointments and made changes to existing appointments for patients
- Made changes to various insurances and ensured policy information was up to date.
Unit Secretary
Conroe Regional Hospital
02.2014 - 08.2015
- Responsible for taking phone calls, faxing, and copying patient information
- Transferred phone calls to various departments
- Placed patients in rooms such as triage rooms or labor rooms
- Prepared patient charts for inductions and C-sections
- Placed all labor deliveries in delivery book
- Helped nurses and physician’s when assistance was needed
- Entered patient information into the hospital database
- Admitted patients in beds and transferred patients to the postpartum department
- Responsible for issuing and collecting charges from patients
- Took care of postpartum when employee(s) were absent
- Flowed around the hospital when labor and delivery census were low.
Education
Bachelor’s degree in business administration hr management - Business Administrative
Western Governors University
Salt Lake City, UTAssociate Of Business Administration - Business Administration
Lone Star North Harris College
08.2012
High School Diploma -
Spring High School
01.2010
Skills
- Strong Work Ethic
- Great customer Service and Support Experience
- Problem Solving
- Dedication, Loyalty, Empathy and Positive Attitude
- Good Collaborator and Strong Independent Worker
- Microsoft Office: Word, Excel, and Outlook, Share point, Smart sheets
- Strong Medical Insurance and Medical Terminology Knowledge and prior authorization experience and medical insurance and billing experience
- Benefits administration experience such as pension, 40lk and retiree health
- Quickbooks, reconciling, running payroll and reports and invoices
- Reliable
- Fast paced
- Work from home experience
- Administration work experience
- Business degree Human Resources management
Accomplishments
Completed college courses in business administration HR management and completing business administration bachelor’s degree
Timeline
Customer Care Representative (Remote)
Alight Solutions
11.2021 - 09.2024
Substitute Aid/Teacher
Conroe ISD
08.2020 - 11.2021
Receptionist/ Executive Assistant
Village Cuts
08.2016 - Current
Medical Receptionist
Women’s Healthcare Affiliates
08.2015 - 12.2016
Unit Secretary
Conroe Regional Hospital
02.2014 - 08.2015
Bachelor’s degree in business administration hr management - Business Administrative
Western Governors University
Associate Of Business Administration - Business Administration
Lone Star North Harris College
High School Diploma -
Spring High School