Vanessa Villegas

• Trained and developed teams to improve their service, product knowledge and customer skills.
• Helped Tellers with operational issues such as differences, end of day balancing, branch daily balances.
• Achieved individual and group sales goals monthly.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Performed internal audits to ensure efficient banking operations.
• Responsible for reviewing and approving daily, weekly and quarterly operations reports.
• Vault Custodian – balancing branch daily and taking care of weekly shipment.
• Cross-selling banking products such as credit cards, loans and investments.

• Responsible for providing customer service to patients.
• Responded to patient’s emergencies and circumstances during office hours to perform each role.
• Handled with courteousness and professionalism daily phone calls to make sure I give the patients a good experience in our office.

• Lobby leading and greeting customers.
• Providing basic service and sales to customers, and performing teller transactions.
• Recognized and responded during the appropriate times and circumstances to perform each role.
• Successfully managed day-to-day duties allowing me to oversee program independently when required.

Express Factory Outlet – 10/2015 – 10/2016 Sales Lead

• Balance and organized cash register by candling cash.

• Assist customers with locating and choosing merchandise.

• Assisted in floor moves and merchandising.

• Processed cash and credit transactions.

• Help with the closing processes and recovering areas in the store.

• Responsible for leading from the lobby, providing basic service and sales to customers, and performing teller transactions.
• Recognized and responded during the appropriate times and circumstances to perform each role.
• Successfully managed day-to-day duties allowing me to oversee program independently when required.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.