Vanessa Vivas

• Assisted customers in navigating through website features and functions to locate desired information or products.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Gathered customer feedback to suggest improvements for products and services.
• Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
• Recommended potential products or services to management by collecting customer information and analyzing customer needs.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
• Ensured compliance with company policies regarding privacy laws and data protection regulations.
• Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Processed customer account changes with proprietary software.
• Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
• Updated databases with new and modified customer data.
• Prevented key account losses by researching discrepancies and correcting problems.
• Updated system with order specifics and customer details, preferences, and billing information.
• Identified opportunities to upsell additional services when appropriate.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Promoted available products and services to customers during service, account management and order calls.
• Built sustainable relationships of trust through open communication with customers.
• Answered customer inquiries over the phone and via email.
• Provided accurate, valid, and complete information to customers.
• Resolved customer complaints promptly and professionally.
• Educated customers where applicable to alleviate need for future contact.
• Recommended potential products or services after analyzing customer needs.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Promoted product offerings to drive growth and exceed benchmarks.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Adjusted credit limits and refunded money to resolve customers' service or billing complaints.
• Strengthened customer retention by offering credit/discount options.
• Contacted customers about potential service upgrades, new services and account changes.

• Assisted in training new servers.
• Performed opening and closing duties such as setting up the dining area, restocking supplies, etc.
• Provided exceptional service to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials and signature menu items to increase profits.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Ensured that each guest was greeted quickly, that orders were taken from customers accurately and in a timely manner, and served courteously as well as efficiently.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Performed wine service using proper etiquette. Brought wine selections to tables with appropriate glasses and poured for customers.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Checked with customers to determine satisfaction with meals, and responded efficiently to guest inquiries and complaints in a professional manner, promptly taking action to correct problems.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Accurately recorded orders on point-of-sale system.
• Stayed informed about daily specials, new menu items, happy hours, and promotions.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Monitored dining room for cleanliness and proper set-up at all times, as well as cleaned the tables and chairs to prepare dining area for next customers.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies and stocked service areas with supplies during slow periods.
• Completed cleaning duties by sweeping and tidying up server stations.
• Filled condiments and napkin containers during slack periods.
• Responded to ad hoc cleaning duties/side work at end of shift.

Position : Server

• Provided quality customer service in an outdoor and fast paced environment with high traffic business, while retaining a positive attitude and giving customers the best experience possible.
• Assisted bussers and food runners in ensuring the proper steps of service were taken.
• Promoted food items with the highest margins, without coming on too strong to the guest.
• Made suggestions based on customer preferences and dietary needs.
• Mastered the espresso machine and created specialty lattes and cappuccinos for guests.
• Operated POS terminals to input orders, split bills and calculate totals.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
• Stocked service areas with supplies during slow periods.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Position : Food Expeditor/Food Runner

• Served fresh hot food with a smile in a timely manner.
• Made sure to take the necessary steps to meet customer needs and effectively resolve any food or service issues.
• Expedited/lead the expo line on busy days during times where managers were not able to be present.
• Coordinated with 5+ chefs in order to assure that all meals came out correctly and in the correct order.

Position : Hostess

• Managed seating arrangements and wait lists for walk ins.
• Managed seating for reservations.
• Assigned 8+ servers to tables per shift.
• Greeted 100+ guests per shift.
• Answered questions about wait times.
• Provided casual conversation.
• Answered phones.
• Took to go orders and ensured that to go orders were prepped and ready for customer pickup.

• Provided a multiple course experience for guests in a timely manner.
• Provided personalized services for guests such as grating cheese, lighting candles, etc.
• Assisted in running meals.
• Bussed/cleaned tables.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Served food and beverages to patrons and immediately remedied issues with orders.

• Completed and passed a servsafe course.
• Delivered food to tables in a timely manner.
• Retained full knowledge of menu and specials.
• Ensured side work and cleaning duties were completed at end of shift.
• Filled condiments and napkin containers during slack periods.