Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Home Health Caregiver
Scott Simmons, Sunrise Glassworks
Pleasant Prairie, WI
06.2021 - 03.2025
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Administered prescribed medications on a timely basis following care plan instructions.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Manager
Smarty's Sweets & Treats
Kenosha, Wi.
01.2015 - 06.2017
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted performance reviews for team members.
Analyzed customer feedback data to develop action plans for improving services offered.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Delegated work to staff, setting priorities and goals.