VANESSA YOKLEY

• Coordinated executive calendars and meetings to maintain smooth daily operations.
• Oversaw office workflows, streamlining administrative processes to improve efficiency.
• Maintained confidential files and databases with consistent attention to accuracy and compliance.
• Answered phone calls and responded to inquiries from clients, vendors and other external contacts.
• Organized and maintained digital and physical filing systems, improving document retrieval times.
• Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
• Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.

• Coached new hires on company processes, enhancing onboarding experience and employee integration.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Managed budgets and allocated resources, ensuring optimal utilization and alignment with operational goals.
• Reorganized floor plans to optimize workspace usage, aligning with team needs and improving operational flow.

• Coordinated front office activities, ensuring efficient customer service, patient appointment management, billing, collections, and office administration.
• Answered 30 average daily phone calls to schedule appointments and address patient inquiries.
• Retrieved patient records from the filing system for processing, and transferred information to appropriate parties.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Managed daily phone inquiries, providing assistance to patients and scheduling appointments. to schedule appointments and address patient inquiries.
• Documented and responded to incoming and outgoing calls and correspondence, maintaining clear communication with patients and staff.

• Enhanced sales by implementing merchandising and promotional improvements.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Reviewed inventory and sales records, tracked trends, and reported findings to senior management to inform key decision making.
• Trained junior employees on achieving operational and sales goals through proactive strategies.
• Controlled cash movements and department expenses to maintain budgetary goals.
• Implemented merchandising and promotional improvements that contributed to sales growth.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Planned and updated work schedules for optimal coverage of expected business needs.
• Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.

• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
• Monitored server availability and table turnover to optimize seating arrangements
• Answered telephone to provide establishment information and take party reservations
• Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
• Helped plan and execute parties for more than 30 guests, including coordinating menus and preparing tables
• Supported management by helping resolve customer service and food-related issues to maintain guest satisfaction

• Accommodated guests with special needs, ensuring comfort with child seats and wheelchair access
• Explained preparation of various menu items, describing ingredients and cooking methods to customers
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
• Created and arranged menu marketing boards to highlight current specials and drink features, enhancing guest awareness
• Set up and decorated menu marketing boards with current specials information and drink features
• Supported event preparations to ensure efficient execution and coordination

• Maintained detailed records of customer information and sales history to support tailored service
• Followed up with customers to assess evolving needs and recommend suitable offerings
• Worked closely with executive team to outline company goals and transfer goals to account holders

• Answered phones politely and promptly, accurately recording and confirming reservations
• Placed reservations through phone and email via POS
• Guided guests to appropriate seating for party size, provided with menus
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
• Monitored server availability and table turnover to optimize seating arrangements
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
• Improved guest experiences by promptly fulfilling special requests during visits
• Identified VIP customers and ensured special treatment with preferred tables
• Inspected dining and serving areas regularly to ensure cleanliness and readiness for guests
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts

• Assisted customers in locating specific products within the store, answering questions and offering advice
• Helped customers find specific products, answering questions and offering advice
• Monitored product availability in-store and on shelves, ensuring accurate responses to customer inquiries
• Collaborated with front-end staff to streamline customer service processes to assist customers
• Stayed up to date on current item discounts to support promotions
• Properly verified customer identification for alcohol or tobacco purchases
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Collected merchandise from store and searched back-end locations for customer purchases

• Acquired knowledge of different department functions to support operational efficiency of other departments to provide coverage and keep store operational
• Enhanced customer satisfaction by guiding customers through purchases, locating items, and enrolling them in rewards programs
• Learned roles of other departments to provide coverage and keep store operational
• Answered phone calls to assist customers with questions and orders
• Received product orders, unloaded merchandise and arranged store stock into appealing displays
• Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting
• Maintained flexibility to work varied schedule, including nights and weekends

• Enhanced brand awareness and created positive product impressions, contributing to increased sales
• Collaborated with off-site locations to source requested items for customers
• Initiated friendly conversation with each customer to determine level of assistance required
• Maintained current store, product and promotional knowledge to drive consistent sales
• Packaged customer purchases to ensure safe transport
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
• Processed payments and maintained accurate drawers to meet financial targets
• Greeted customers and assisted in locating requested items, improving customer satisfaction and retention

• Sat with children in need of companionship and emotional support
• Collaborated with team to identify and develop new fundraising opportunities
• Educated families about available services and resources
• Maintained accurate program files and records to ensure efficient access to information
• Provided companionship and emotional support to children during group activities.
• Sorted and distributed food to disadvantaged families, providing essential resources for nutrition
• Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff

Class of '09