Vanessa Young
Westpoint,MS
Summary
Dynamic Assistant Manager with 17+ years at Dirt Cheap, enhancing customer satisfaction and streamlining operations. Excelled in staff development and problem-solving, boosting team morale and efficiency. Proficient in Salesforce and adept at conflict resolution, I'm committed to leveraging my customer service expertise and tech-savviness in a remote role to drive success.
Overview
18
18
years of professional experience
Work History
Assistant Manager, Customer Service
Dirt Cheap
02.2008 - 12.2025
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Dedicated and results- orientated Customer Service Representative with 17 years experience.
- Experience in delivering exceptional customer service support in a face-paced environment.
- Skilled in problem solving, effective communication,
- Seeking to leverage expertise to enhance customer satisfaction in a remote role.
Education
Bachelor of Science - Health Management
Mississippi University For Women
Columbus, MS05-2026
Skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
- Excellent verbal and written communication
- Proficient in Salesforce
- Time management and multitasking
- Conflict resolution and problem-solving
- Tech-savvy: familiar with remote tools like zoom, and MS Teams
- Strong interpersonal skills and empathy
- Data Entry and record-keeping accuracy
Timeline
Assistant Manager, Customer Service
Dirt Cheap
02.2008 - 12.2025
Bachelor of Science - Health Management
Mississippi University For Women